Barbara: If you download the following, www.aph.org/tech/bp_setup.exe This is the latest release. You won't get the firmware this way though, and you will need the firmware upgrade as well. So, you will be stuck with the same problem when you attempt to update the firmware. >>> shawnee@xxxxxxxx 03/02/06 09:09AM >>> One more thing Rob . Yesterday I went to the web site and downloaded to a folder the Book Port set up. I had no problem doing this but of course don't know how to get that on to my Book Port. also don't know if this is the same download that I referred to when I connect the Book Port. Thanks Barbara -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of ROB MEREDITH Sent: Thursday, March 02, 2006 8:14 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: book porrt transfer Barbara: Its probably your firewall. Allow Book Port Transfer access and try again. Rob Meredith >>> shawnee@xxxxxxxx 03/01/06 07:58PM >>> Hello Each time I connect the Book Port to the USB I get a message that there is an update for Book Port transfer that I am using 1.6.0.0 and latest is 2.1.0.0. Do I want to update? Each time I say yes I hear Jaws say 1% maybe 2% and tonight 3% and then the computer locks up. 3% is the farthest I have gotten before a lock up. What do I need to do to fix this? Do I disconnect Book Portbefore I answer yes to this? I wind up having to reboot my computer after I try downloading because it locks up every time. When I press A+C for the version of Book Port it reads 02.00.00.00 if that matters. Thanks Barbara