You could also try opening a web page, something like Google, in internet explorer before proceeding with the update. Sometimes this helps the transfer tool collect the update file from the web. -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of bjones Sent: Wednesday, March 01, 2006 6:59 PM To: Bookport@Freelists. Org Subject: [bookport] book porrt transfer Hello Each time I connect the Book Port to the USB I get a message that there is an update for Book Port transfer that I am using 1.6.0.0 and latest is 2.1.0.0. Do I want to update? Each time I say yes I hear Jaws say 1% maybe 2% and tonight 3% and then the computer locks up. 3% is the farthest I have gotten before a lock up. What do I need to do to fix this? Do I disconnect Book Portbefore I answer yes to this? I wind up having to reboot my computer after I try downloading because it locks up every time. When I press A+C for the version of Book Port it reads 02.00.00.00 if that matters. Thanks Barbara