[bookport] Re: BookPort Transfer not recognizing BookPort connected on my XP
- From: "Michael Hingson" <MHingson@xxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 29 Nov 2005 09:34:03 -0800
As I recall you also can tell XP not to display that drive message again.
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of Mike Freeman
Sent: Tuesday, November 29, 2005 8:55 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: BookPort Transfer not recognizing BookPort
connected on my XP
Agreed. In fact, it is designed (expected) behavior on XP Home systems.
Just kill the drive instance (My Computer) as Pam says below.
Mike
On Tue, 29 Nov 2005, PAMELA RADER wrote:
> This is a common thing with XP. It may not happen every time, but does
> more often than not. You can do alt f4 to get rid of it, if you wish, or
> just ignore it. It happens here at work, but not as much at home.
>
>
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> stoda206@xxxxxxxxxxxxx 11/29/05 05:59AM >>>
> Hi David,
>
>
>
> Thanks for the good advice. I reformatted the flashed card again as
> you
> suggested, and the BookPort Transfer software now recognizes the
> BookPort.
>
>
>
> But I also noticed that, when the BookPort Transfer comes up, my J
> drive,
> which is the drive name my computer assigned to the BookPort earlier,
> comes
> up, too. I don't know if it was doing that before all this trouble
> happened. If you think this is a normal behavior, I'll let it go at
> that.
> If you know of anything else, please let me know. Thank you again for
> your
> sound and prompt advice.
>
>
>
> ST
>
>
>
> -----Original Message-----
> From: bookport-bounce@xxxxxxxxxxxxx
> [mailto:bookport-bounce@xxxxxxxxxxxxx]
> On Behalf Of David Bennett
> Sent: Tuesday, November 29, 2005 2:44 AM
> To: bookport@xxxxxxxxxxxxx
> Subject: [bookport] Re: BookPort Transfer not recognizing BookPort
> connected
> on my XP
>
>
>
> Remove the CF card and reset your unit using the B and 2 keys
> simultaneously. After the unit has responded and gone to sleep,
> reinstall
> the CF card. Re-format the card again, even though you did it
> previously.
> If none of this works, remove the batteries for a few minutes. If none
> of
> these efforts bring about positive results, try a different CF card.
> At
> this point you might well conclude that your unit has a problem.
>
>
>
> One more thing, though. Before giving up entirely, remove the software
> from
> your computer, navigate to your programs, and manually remove the APH
> folder, because removing the software won't do this, and some residual
> corrupted material may remain until the folder is gone. Empty your
> recycle
> bin. Re-boot your computer. Then reinstall the software. All these
> steps
> may not be essential, but if you perform them all, you'll know for sure
> that
> you've covered all the bases.
>
>
>
> ----- Original Message -----
>
> From: Shigeru <mailto:stoda206@xxxxxxxxxxxxx> Toda
>
> To: bookport@xxxxxxxxxxxxx
>
> Sent: Monday, November 28, 2005 10:21 PM
>
> Subject: [bookport] BookPort Transfer not recognizing BookPort
> connected on
> my XP
>
>
>
> Hello everyone,
>
>
>
> For some reason, the BookPort Transfer software no longer recognizes
> the
> BookPort connected to my XP. I have uninstalled and reinstalled the
> software, and I have also reformatted the flash card. But my computer
> sees
> the BookPort only as one of the storage devices. The BookPort
> Transfer
> software actually says, "BookPort not connected," when it is indeed
> connected. What have I done wrong?
>
>
>
> I am unable to contact APH's technical support during the day. Could
> anyone
> help me solve this problem? Your help will be greatly appreciated.
>
>
>
> ST
>
>
>
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