[bookport] Re: BookPort Transfer not recognizing BookPort connected on my XP
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 29 Nov 2005 09:09:19 -0500
This is a common thing with XP. It may not happen every time, but does
more often than not. You can do alt f4 to get rid of it, if you wish, or
just ignore it. It happens here at work, but not as much at home.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> stoda206@xxxxxxxxxxxxx 11/29/05 05:59AM >>>
Hi David,
Thanks for the good advice. I reformatted the flashed card again as
you
suggested, and the BookPort Transfer software now recognizes the
BookPort.
But I also noticed that, when the BookPort Transfer comes up, my J
drive,
which is the drive name my computer assigned to the BookPort earlier,
comes
up, too. I don't know if it was doing that before all this trouble
happened. If you think this is a normal behavior, I'll let it go at
that.
If you know of anything else, please let me know. Thank you again for
your
sound and prompt advice.
ST
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of David Bennett
Sent: Tuesday, November 29, 2005 2:44 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: BookPort Transfer not recognizing BookPort
connected
on my XP
Remove the CF card and reset your unit using the B and 2 keys
simultaneously. After the unit has responded and gone to sleep,
reinstall
the CF card. Re-format the card again, even though you did it
previously.
If none of this works, remove the batteries for a few minutes. If none
of
these efforts bring about positive results, try a different CF card.
At
this point you might well conclude that your unit has a problem.
One more thing, though. Before giving up entirely, remove the software
from
your computer, navigate to your programs, and manually remove the APH
folder, because removing the software won't do this, and some residual
corrupted material may remain until the folder is gone. Empty your
recycle
bin. Re-boot your computer. Then reinstall the software. All these
steps
may not be essential, but if you perform them all, you'll know for sure
that
you've covered all the bases.
----- Original Message -----
From: Shigeru <mailto:stoda206@xxxxxxxxxxxxx> Toda
To: bookport@xxxxxxxxxxxxx
Sent: Monday, November 28, 2005 10:21 PM
Subject: [bookport] BookPort Transfer not recognizing BookPort
connected on
my XP
Hello everyone,
For some reason, the BookPort Transfer software no longer recognizes
the
BookPort connected to my XP. I have uninstalled and reinstalled the
software, and I have also reformatted the flash card. But my computer
sees
the BookPort only as one of the storage devices. The BookPort
Transfer
software actually says, "BookPort not connected," when it is indeed
connected. What have I done wrong?
I am unable to contact APH's technical support during the day. Could
anyone
help me solve this problem? Your help will be greatly appreciated.
ST
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