[bookport] Re: A Problem I Had Recently Encountered Today!
- From: "Chela Robles" <cdrobles693@xxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Tue, 9 Oct 2007 16:48:39 -0700
Ok, I just got to the point in updating the book port transfer
software however it says book port transfer update dialog and it is at
0% and is not moving at all and I have great connectivity as far as
the internet is concerned. I just deleted the book port user's manual
like you told me to do so. But the update of the transfer software
book port software is idle and not moving at all from 0%, this is
alarming to me because it doesn't show a progress bar like any
downloadable updates to any application would. I didn't mess with the
default settings. What shall I do now?
On 10/9/07, PAMELA RADER <PRADER@xxxxxxx> wrote:
> Chela:
>
> The fix is actually very simple and yes, even a totally blind person can do
> it:
>
>
> The problem is that your software and firmware are in fact, out of sync.
> Here's what you need to do to fix it:
>
> Run the transfer program and let it update to 2.3.1. You shouldn't have the
> Book Port connected when you do that.
>
> Before connecting to the PC, delete the Help File on the Book Port itself by
> pressing the B & E keys at the same time. Once that is done, you will be
> able to connect the Book Port back to the PC and everything will work fine.
> Once you've connected back, the software will replace the manual that you
> deleted--that's actually what it's trying to do now and why you're getting
> all those error messages.
>
> Don't wory about the firmware. Version 2.3.0 is what you should have. Some
> units have 2.4 because that was done during the manufacturing, but it does
> not concern your Book Port.
>
>
>
> Please let us know if you have any questions.
>
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
> >>> cdrobles693@xxxxxxxxx 10/08/07 08:01PM >>>
> Hi I joined your group today and was just wondering if anyone can give
> me some tips for trouble shooting a current problem I just encountered
> today? The problem is:
> When I attached my book port to the computer via USB, instead of
> checking for updates and what-not, it gave me the following error
> messages I've never seen before and I have version 02.03.00.00 and
> that is the firmware I currently have since I had last had a chance to
> update it. The serial number is: 1010007269. I also have the following
> version for the transfer software which sounds alarming to me and the
> version number is: 2.0.0.0 and it is telling me that the latest
> version is: 2.3.1.0, but as I was browsing APH's site it was mentioned
> that book port firmware is 2.4, and it is no wonder I'm recieving
> these following messages which sounds like jibberish to me, so was
> just wondering is there a way to repair this hurdle and what does this
> all mean?
> These are the messages I'm hearing from JAWS and yes I'm totally
> blind, but that is beside the point. I'm hearing the following:
> book port transfer dialog 5 Can't create F:\bp_doc.txt._IX
> Access is denied. Ok button.
>
> Once I push ok it says the same dialog. then I hit ok again and then
> the following dialog is heard:
> update dialog: There is an update for book port transfer. You are
> currently using version 2.0.0.0. The latest version is 2.3.1.0. Do you
> want to install the update now? and there's a yes button, no button,
> and a details button. I press yes and nothing happens. What do you all
> suggest me to do, I'm running out of ideas, is there a way to solve
> this scenario and if so how does one being totally blind go about to
> trouble-shoot it?-
> Chela Robles
> E-Mail: cdrobles693@xxxxxxxxx
> WindowsLive Messenger: cdrobles693@xxxxxxxxxxx
> SkypeName: jazzytrumpet
>
>
>
>
--
Chela Robles
E-Mail: cdrobles693@xxxxxxxxx
WindowsLive Messenger: cdrobles693@xxxxxxxxxxx
Verizon Mobile Phone: (925) 250-5955
SkypeName: jazzytrumpet
(!SMILEYFACE!)
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