Hi I joined your group today and was just wondering if anyone can give me some tips for trouble shooting a current problem I just encountered today? The problem is: When I attached my book port to the computer via USB, instead of checking for updates and what-not, it gave me the following error messages I've never seen before and I have version 02.03.00.00 and that is the firmware I currently have since I had last had a chance to update it. The serial number is: 1010007269. I also have the following version for the transfer software which sounds alarming to me and the version number is: 2.0.0.0 and it is telling me that the latest version is: 2.3.1.0, but as I was browsing APH's site it was mentioned that book port firmware is 2.4, and it is no wonder I'm recieving these following messages which sounds like jibberish to me, so was just wondering is there a way to repair this hurdle and what does this all mean? These are the messages I'm hearing from JAWS and yes I'm totally blind, but that is beside the point. I'm hearing the following: book port transfer dialog 5 Can't create F:\bp_doc.txt._IX Access is denied. Ok button. Once I push ok it says the same dialog. then I hit ok again and then the following dialog is heard: update dialog: There is an update for book port transfer. You are currently using version 2.0.0.0. The latest version is 2.3.1.0. Do you want to install the update now? and there's a yes button, no button, and a details button. I press yes and nothing happens. What do you all suggest me to do, I'm running out of ideas, is there a way to solve this scenario and if so how does one being totally blind go about to trouble-shoot it?- Chela Robles E-Mail: cdrobles693@xxxxxxxxx WindowsLive Messenger: cdrobles693@xxxxxxxxxxx SkypeName: jazzytrumpet