Rui I think that "going slowly and deliberately" as you are is the only practical approach. First of all, not being in Palo Alto, we don't truly have a total sense of what is and isn't going on. While I am concerned about the stripper, I am even more concerned that it has nearly been 3 months since Marissa gave her notice with no replacement hired. Does this mean that funding for a replacementisn't in the budget or that no one has been found. If the former, then this would be a greater concern as unless Benetech has the dollars to run BookShare, then nothing else truly matters. Secondly, I doubt that flooding Gustavo or Janice with emails can bring results. They know the problems but likely have their hands tied in doing anything about it. So Rui you are right in moving forward slowly. Also, I'd like to remind listers that only a small portion of volunteers participate on this list and our views may or may not reflect those of BookShare users That was mentioned by Marissa when the stripper was brought up for discussion at a staff meeting. So while my heart wants the stripper to stop stripping and be retired, I also accept that this group is only a segment of the BookShare world.