Yes the tech support at Plustec is horrible. The scanner is nice though. I agree with MOnica that it is faster and easier to use.But I have tried and can't get past the gatekeeper George who is disrespectful and doesn't seem to know his job. He hung up on me the last time I tried to get help and he is very intimadating toward women and rude about adaptive equipment.
I had an epson prefection 4180 for the past few years and it did well. I have also seen the 4190 works well with K1000. The plustech is a great scanner as long as it doesn't have a problem with it. Plustech doesn't stand behind their product unfortunately. I hope you get a wonderful scanner. and get back to scanning quickly. You always do such a good job with your submitions. Laura Ann To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.