This message was posted by bj on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/7/107.html#000003 I have had great customer service from Nick Reinking. He was very attentive to my needs. He moved over to the Sales side of the business. I have also communicated with Lonnie Wright in Denver and Lynn Weaver in Dallas. Both were eager to help me and have followed up with emails and information. I hate that Melco went away from ARC thread but I am not unhappy with Melco as a whole. I am sorry that you have a bad experience with someone at Melco. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================