This message was posted by Shuffletown Embroidery on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/614.html#000002 I have the new software and the new pinch rollers and do not have any problems. Here's a couple of things to check: Is the presser foot at the right height? Do you have force download checked on the ethernet tab? I hope you figure it out and post the answer. Mary =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================