This message was posted by EEAmayaTech on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/1/1045.html#000003 If it's the same issue you should not be charged for additional travel. But it Sounds like it might be your thread feed drive gear. Check my earlier posts on how to replace but under warranty your tech will do it for free. If the hoop arms hit the needle case you may have a loose needle case. Not all techs think to check. If you gently grab hold of either side of the needle case does it "Rock" up and down? NOT SIDE TO SIDE. If so, tech needs to remove needle case and bend back the 4x4 Bar. I've had to do this dozens of times. Only once did it not work because it was bent outward. Had to replace the 4x4. PS. Replaceing the 4x4 is NOT permitted to be done by Techs in the Field ON MACHINES STILL UNDER WARRANTY. I've done 6 outside of warranty. Melco Tech, TJ Michigan. 586-909-3913 =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================