[amayausers.com] Re: Machine down, Tech guessing!

From: theboards@xxxxxxxxxxxxxx
To: amayausers@xxxxxxxxxxxxx
Date: Sat, 19 Sep 2009 04:08:07 UT

This message was posted by Ian on AmayaUsers.com. PLEASE DO NOT REPLY VIA 
EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: 
http://www.amayausers.com/boards/ultimatebb.php?/topic/1/782/2.html#000015

Dave, Sorry to hear about your troubles, This indeed happend to me a couple of 
weeks ago(z axis error). Melco sent both the motor and the board. The tech 
explained to me that if the motor goes out it more than likely will fry the 
board. The tech came and retraced our original diagnostics, then replaced the 
board. This fixed the issue. We spent the rest of the time running test designs 
and going over the finer points of maintenance that I wouldnt get in basic 
training. After sewing about 30k stitches and not getting any issues, he told 
me that if my machine was several years old, he would have automatically 
switched out the motor, but since the machine was 6 months old this made no 
sense to do this, as the parts that are sent out are often reconditiond and the 
parts in a new machine are new. I was very happy with the way Melco handled 
this in spite of the travel charge. Of course my "happines" was held up by the 
fact that my machine was under warranty.

Ian
btownpixelprint.com

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[amayausers.com] Re: Machine down, Tech guessing!

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