[amayausers.com] Re: Machine down, Tech guessing!

From: theboards@xxxxxxxxxxxxxx
To: amayausers@xxxxxxxxxxxxx
Date: Fri, 18 Sep 2009 14:48:36 UT
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about a month ago our 2.5year old machine stopped during stitching and gave a Z 
axis error.  2 hours with tech support on the phone and they said it was the z 
motor.  Because I bought the business in June the warranty doesn't transfer to 
me.  So I had to pay $445 for the tech to come out and preorder the new motor 
for $385.  I told the tech to make sure its the motor before he replaces it.  
He did and replaced it and it still didn't work.  

Now he thinks its the board $1350 plus another $445 for the tech to come back 
out.  But he says there is no guarantee that is the problem and once installed 
you can't return the board (just like my z motor).  But he says there is 
nothing else it could be.

I just got a new xt from melco in August, now I am questioning my purchase.  

Is it common for a board to go in a machine less than 3 years old?  Why can't 
they bench test the old z motor before installing the new one?  If the board is 
gone and I put a new one in, what caused the board to go in the first place and 
will it happen to the new one immediately?

I have been asking all the questions of Melco and they have not given me good 
responses yet.  They said they train the techs to replace the cheapest things 
first and work up in price.  Thats great but I already spent $805 on their 
cheapest option to find out what the problem isn't, now I have to spend $1800 
to rule out the board.

Not happy with support at this point.

Any input someone can give on the board problems would be helpful.
Thanks
Dave

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[amayausers.com] Re: Machine down, Tech guessing!

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