This message was posted by signman on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/441.html#000010 Juli...you don't have it that bad...we were rethreading 10-15 times PER ITEM for a year...until our service tech magically appeared at the door 3 years after we bought it...guess no one at Melco thought to tell him to come see us-and wouldn't tell us HE existed. First thing he found-the 'cables' that handle the carriage were slack...just enough to throw things off so slightly that the needle was trying to hit a moving target...adjusted that, fine tuned everything else...and it ran like it NEVER had from day one. Now if we get a problem with thread breaks, shredding, etc. we know it is either : density (or too many points in one place), a loose hoop hold down screw, shifting bag, burr on the needle, needle alignment a hair off (the needleplate), etc. 90% of the time...it's that dang needleplate. As for the 'tail'....not much you can do about that...sometimes we get'em, sometimes we don't. Upper thread not getting cut? Yup...maybe 1 or 2 times a day, OR it's a too long jump stitch in the design we didn't add a trim cut to. Most common in 'bought' digitizing by the way! Some of the uncut thread might be caused by differences in the thread-it just doesn't cut. I don't know-guessing on that one but we have noticed, like others, that thread consistency can change between colors and brands. So hang in there, and when you can get a service tech to stop by, be nice, get him a good morning cup of coffee and a danish, and sweet talk him...he'll (or she) will do you right! =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================