This is what John wrote earlier this week.
Delete the .ofm files in there, then shut down os, shut down amaya.
Then start up OS, start up amaya, load design and see how it goes...
JOHN
Here's a new one...she temporarily lost the 'mouse' when trying to start up Designshop...computer wouldn't respond.... went to 'load design', same image...and this time it went to Amaya and the color settings are intact... This computer is NOT on a 'net, no printer, no scanner, no internet, no ethernet....just hooked to the monitor and Amaya... last thing done to it was when Jeff walked me through installing the Designshop upgrade last month...and only been used for 4-5 items since then.... We're stumped...but at least (maybe) it will sew out the design...we'll give it a shot. Roland