Here's a new one...she temporarily lost the 'mouse' when trying to start up Designshop...computer wouldn't respond.... went to 'load design', same image...and this time it went to Amaya and the color settings are intact... This computer is NOT on a 'net, no printer, no scanner, no internet, no ethernet....just hooked to the monitor and Amaya... last thing done to it was when Jeff walked me through installing the Designshop upgrade last month...and only been used for 4-5 items since then.... We're stumped...but at least (maybe) it will sew out the design...we'll give it a shot. Roland