Hi Jackie, Just touch the screen with one hand and repeatedly press the volume up key. I bet Voiceover's volume is way down. The switch is a mute switch that turns off all iPhone sounds but not Voiceover. All the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown Sent: 18 December 2013 11:46 To: access-uk@xxxxxxxxxxxxx; 'BCAB Discussion List' Subject: [access-uk] iPhone 5 problem, help! Apologies first and foremost for cross-posting, but I need some help please? My iPhone has decided to act strangely, or rather, I have done something to make it act strangely! (smile). Martin borrowed my handset earlier to use the spirit level. Whether he touched something on the screen, or whether it did this itself, goodness knows. But VoiceOver appears to have gone. If I ask Siri to turn it on, or hook it up to my iMac in iTunes and visit the Universal Access portion, it says VoiceOver is on. But once Siri stops speaking, I can't get anything else out of the iPhone. I tried calling it from Martin's mobile, and it rings, but VoiceOver and the ring tone are both much quieter than Siri was when he spoke. In any event, I can't get VoiceOver to speak, so am pretty stuck without sighted assistance suitable enough to read the screen and get me into Settings so I can have a look in Accessibility. Perhaps somebody could also explain the switch above the two volume buttons on the left side of the phone? If I push it away from me as the iPhone faces me, it vibrates. What is this switch for as I have never used it, and don't know if it has accidentally moved. Either way, still no VoiceOver. What have we done? (smile). Any suggestions welcome, other than resetting the iPhone back to factory default which I am only prepared to do as a very last resort. Kind regards, Jackie Brown Twitter: @thebrownsplace Skype: Thejackmate ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq