[access-uk] Re: frustration with tiscali
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 16 Feb 2008 05:07:00 -0000
Hi Husna.
Firstly, if you've not got rid of your broadband bit of plus.net yet then
you can still cancel the termination. There are other companies you can go
with but while I believe looking for a competetive option is a good idea, it
often happens that in order to make the package so cheap, something has to
suffer. Tiscali has been aggressively acquiring quite a lot of competition
recently and I have heard it is the subject of a take over bid itself.
While Plus.net did and sometimes still does have difficulties with long
queues on the helpline, it still seems to be one of the better companies to
be with in the long term.
As I think I have remarked here already, I wonder if the connection problems
you are having result from a poor quality of line rather than a fault with
the internet provider. this would mean you would have a problem with any
company using the BT copper cabling. I would say you either need to do some
serious chasing of BT concerning this or look to a cable provider such as
Vergin Media instead.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: <mail@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 16, 2008 2:04 AM
Subject: [access-uk] frustration with tiscali
Hi,
So I've been having a very frustrating time with tiscali, to say the
least. Last week we ordered the talk any time phone element and the
unlimited broadband element in a package costing £19.99 a month. However,
when we received the details this week we realised they had given us the
wrong package consisting of talk weekend, TV and broadband. So feeling a
little annoyed about the mistake I thought I would phone them to correct
the mistake which I failed to see how they had managed to make since I got
the woman to repeat what I had ordered and she had got it right then. When
I phoned they passed me from department to department from new sales to
billing to TV. I think I must have spoken to a large proportion of their
rubbish employees and although they admitted it was their mistake they
fail to correct it saying I have to council the TV side and then when my
broadband and phone go live I have to phone up and change the package. But
I said to them how do I know you will change it at that time without
charging extra since you're prevaricating so much now you will probably
say I signed a contract and cannot change the options. When I then finally
tried to phone cancellations on 4 different occasions feeling thoroughly
fed up and thoroughly used no one picked up the phone, it was just blasted
music going round and round in a loop. I waited 15 20 minutes each time
and the blasted people would not pick the phone up.
Those people that complained about tiscali's appalling service were very
correct and before I just thought they were exaggerating. I mean this is
such an easy mistake to fix since nothing has been installed etc but they
refuse to help and keep on saying call some one else, this is not our
department. Each time they keep you on the line for so long, wasting your
bill and the second department always tries to transfer you back to the
useless people in the first department. I just thought I'd warn people and
see what people's experiences had been with the blasted company when some
thing went wrong.
Husna
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