[access-uk] frustration with tiscali
- From: mail@xxxxxxxxxxxxxxxxxxx
- To: access-uk@xxxxxxxxxxxxx
- Date: Sat, 16 Feb 2008 02:04:41 -0000 (UTC)
Hi,
So I?ve been having a very frustrating time with tiscali, to say the
least. Last week we ordered the talk any time phone element and the
unlimited broadband element in a package costing £19.99 a month. However,
when we received the details this week we realised they had given us the
wrong package consisting of talk weekend, TV and broadband. So feeling a
little annoyed about the mistake I thought I would phone them to correct
the mistake which I failed to see how they had managed to make since I got
the woman to repeat what I had ordered and she had got it right then. When
I phoned they passed me from department to department from new sales to
billing to TV. I think I must have spoken to a large proportion of their
rubbish employees and although they admitted it was their mistake they
fail to correct it saying I have to council the TV side and then when my
broadband and phone go live I have to phone up and change the package. But
I said to them how do I know you will change it at that time without
charging extra since you're prevaricating so much now you will probably
say I signed a contract and cannot change the options. When I then finally
tried to phone cancellations on 4 different occasions feeling thoroughly
fed up and thoroughly used no one picked up the phone, it was just blasted
music going round and round in a loop. I waited 15 20 minutes each time
and the blasted people would not pick the phone up.
Those people that complained about tiscali's appalling service were very
correct and before I just thought they were exaggerating. I mean this is
such an easy mistake to fix since nothing has been installed etc but they
refuse to help and keep on saying call some one else, this is not our
department. Each time they keep you on the line for so long, wasting your
bill and the second department always tries to transfer you back to the
useless people in the first department. I just thought I?d warn people and
see what people's experiences had been with the blasted company when some
thing went wrong.
Husna
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
