Two questions. What platform are you using to access the service? Can you give
an example Of a book which fails to download?
Iain
On 12 Jul 2021, at 9:43 am, David Weston <david@xxxxxxxxxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
good morning,
I was wondering how many people who use the RNIB reading Service having the
same problems that I am having.
I download a new book and it says that It is ready to be read and when I
press the play button it says download failed try again.. this is happening
to me so often that it seems the sort of books that I can read is getting
less every week, am I alone in this problem?
I do not know where to go forward with this, I have talked to the RNIB quite
a few times about this, but it seems to me that things are getting worse, not
better.
Maybe I need to go back to having books on disc again, as this seems to me
the only way to get new books!!!
David** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
