[access-uk] Re: PlusNet vs BT Internet

  • From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 15 Mar 2016 13:31:40 -0000

So what action  have you  taken,  Steve?

I  don't think that's  legal. 

Take  a look at Ofcom's site.
www.ofcom.co.uk

It says
"What services must telephone companies provide to customers
with disabilities?

Under Ofcom rules, telephone companies (fixed and mobile) that provide
voice telephone services are obliged to provide a number of services
for customers with disabilities."



Further down it says

. Free directory enquiries and onward connection - this service is
available for users unable to use a printed directory - usually people
who are blind or with visual difficulties, but also people with
dexterity
problems who cannot lift the directory or turn the pages. The service
is
 PIN-protected and is accessed by dialling 195."



Have difficulty  getting the  link direct to the right
age,  but do a google  search  for ofcom access 195


Regards,  Derek 

 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Steve Hyde-Dryden (Redacted sender "csdryden" for DMARC)
Sent: Tuesday, March 15, 2016 12:27 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet

Yeah, I know that but I mean if you dial 195 when your service is with
plusnet, you go through to BT but you are charged for it.

Steve
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Steve Nutt
Sent: 15 March 2016 11:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet

Steve,

You always get charged if they connect you, even with BT.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Steve Hyde-Dryden (Redacted sender "csdryden" for DMARC)
Sent: 10 March 2016 21:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet

Unfortunately, it's chargeable and the problems is that you still goe
through to Directory Enquiries but are charged.  If they put you
through,
you get charged for the connection.

Steve
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Edward Green
Sent: 10 March 2016 20:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet

Hi Steve,

Interesting, I hadn't realised that.  I guess it shows how little I"ve
used
195 in the recent past.

Is the call a chargeable call or does the number simply not work?
Think I"ll
register a complaint.

Many thanks,

Ed

On 10 Mar 2016, at 19:51, Steve Hyde-Dryden (Redacted sender
"csdryden"
for DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:

What I would say though re plusnet is that if you have your phone
with 
them,
195 directory services is not free like it is with BT.  I've just 
recently left plus net because of this reason.

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of john gallagher
Sent: 10 March 2016 18:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet

i will take a look then cheers and yes plusnet support is loads
better 
and what you do is ring after 12 pm at night as it is 24 hours.

----- Original Message -----
From: Edward Green  <edward@xxxxxxxxxxxxxxxxxxxx>
To: "access-uk@xxxxxxxxxxxxx"  <access-uk@xxxxxxxxxxxxx>
Date: Thursday, 10 March 2016 6.49 pm
Subject: [access-uk] Re: PlusNet vs BT Internet



Hi John,

I also like Plusnet tech support, though I've never used BT 
Internet's so
don't know how it compares.  I've found BT support generally (for 
phones
etc) to be consistently rubbish, so also switched my phone to
Plusnet 
a while ago.

I'm with Sky for TV only, and Plusnet allows you to get BT sport
via 
your
Sky box.  It's pricy though.  Unlike with BT, you don't get access
to 
BT Sport online this way though.

I'm not sure whether Plusnet offer BT Sport on a platform other
than 
Sky,
they may well do.

Cheers,

Ed
On 10 Mar 2016, at 18.40, john gallagher
<john@xxxxxxxxxxxxxxxxxxx>
wrote:

hi ed i am a user of plusnet and i feel the support is loads
better 
than
bt. 

how does the sport work with plusnet. cheers

----- Original Message -----
From: Edward Green  <edward@xxxxxxxxxxxxxxxxxxxx>
To: "access-uk@xxxxxxxxxxxxx"  <access-uk@xxxxxxxxxxxxx>
Date: Thursday, 10 March 2016 6.18 pm
Subject: [access-uk] Re: PlusNet vs BT Internet

0was
0was
0was Hi Amro,
0was
0was As a fellow Plusnet and BT Sport subscriber I sympathise.
It's
particularly galling as BT own Plusnet.
0was
0was I'd sound a word of caution about BT Internet: If you do
switch 
and
want to use many Freelists mailing lists, you may want to use a
third 
party email provider, as many BT subscribers appear to have no end
of 
problems with Freelists.  I think this is because of BT's tie-up
with
Yahoo Mail.
0was
0was I see you have your own domain but I haven't looked to see if 
you are
routing mail via Plusnet.
0was
0was Cheers,
0was
0was Ed
On 10 Mar 2016, at 17.05, Amro Bilal <info@xxxxxxxxxxxxx> wrote:

Hello all,


I'm with PlusNet and I'd have to say I'm very happy with their
services especially their UK based customer support centres.
However, 
to get BT Sport channel at a reasonable price it would seem that I 
have to switch ISP to BT. So, what do people think of BT internet 
generally please? Is their after sale support still utterly useless
or 
have they improved. Many thanks.


Amro

0was
0was Hi Amro,
0was
0was
0was As a fellow Plusnet and BT Sport subscriber I sympathise.
It's
particularly galling as BT own Plusnet.
0was
0was
0was I'd sound a word of caution about BT Internet: If you do
switch 
and
want to use many Freelists mailing lists, you may want to use a
third 
party email provider, as many BT subscribers appear to have no end
of 
problems with Freelists.  I think this is because of BT's tie-up
with
Yahoo Mail.
0was
0was
0was I see you have your own domain but I haven't looked to see if 
you are
routing mail via Plusnet.
0was
0was
0was Cheers,
0was
0was
0was Ed
0was
0was On 10 Mar 2016, at 17.05, Amro Bilal <info@xxxxxxxxxxxxx>
wrote:
0was
0was
0was Hello all,
0was
0was
0was I'm with PlusNet and I'd have to say I'm very happy with their
services especially their UK based customer support centres.
However, 
to get BT Sport channel at a reasonable price it would seem that I 
have to switch ISP to BT. So, what do people think of BT internet 
generally please? Is their after sale support still utterly useless
or 
have they improved. Many thanks.
0was
0was
0was Amro
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