Hi Clive,
Actually, it wouldn't be so bad if you turned on VoiceOver, as the PIN is
not announced. You just get clicks as you type. But if you are not used to
handling an iPad, then it would become a problem.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive Lever
Sent: 27 February 2018 10:37
To: vi-genaccess@xxxxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; 'BCAB Discussion
List' <bcab@xxxxxxxxxxxxxxxxx>
Subject: [access-uk] Paying for goods via Touchscreens in shops
Hello all,
First, please excuse the cross-posting. I apologise in advance, especially
to those who may receive this message three times, once per list. However, I
and a number of others feel this is an important enough issue to warrant it.
It has come to the attention of members of another list, that some
restaurants and shops are no longer offering chip and PIN machines when the
time comes to pay the bill. Instead, people are being presented with an IPad
belonging to the service provider organisation, and are expected to type
their PIN in on a silent, flat touchscreen. In one case reported, the
customer felt they had no alternative but to divulge their PIN number to a
member of staff. I've seen this in my mobile phone service provider outlet
in town. Has anyone here ever been embarrassed or frustrated when given an
inaccessible piece of technology through which to make their payments? The
people on the other list (New College Worcester Former Students'
Association) would like to get an idea of the scale of this problem, and
suggestions as to how it could be resolved, so that they can bring the issue
into the light and campaign for change. Yes, I know that IPads are
accessible, but you wouldn't want to turn voiceover on, on someone else's
IPad in an open plan restaurant, and have it announce your personal details
to the world at large as you type. At my Phone Supplier shop, they suggested
turning speech on and playing my input back through the shop's Public
Address system!
Best,
Clive
