Hi Jackie,
You'll never please all blind people with one solution, because we're not
all clonse. A Solution for a hearing blind young man may not be suitable
for his blind, partially deaf Nan. That's what equality analysis is all
about, and equality analysis is the art of meeting the anticipatory duty
under the Equality Act. It means that a business shouldn't be floored or
stuck for answers when they see their first blind customer. How often do we
get unnecessary rebuffs because: "You're the first blind person who has
asked for a work-around"?
As I say, no solution will be good for everyone, because that's
one-size-fits-all. A range of options for different people in different
circumstances should mean there's something for everyone. It's also up to us
not to reject solutions offered for spurious reasons, but to push back when
solutions offered are demonstrably unfit-for-purpose.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: Tuesday, February 27, 2018 12:41 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Hi Clive
If I had that hassle at the end of my evening out, I definitely would be!
(smile.) Seriously though, you will never please the entire blind
population on how they pay. If a proprietor didn't accept cash or my credit
or debit card, that would be their tough luck! I've never encountered the
situation of having to use a touchscreen to enter my digits so it's one to
bear in mind. Imagine going into a restaurant though, and when you are
shown to your seat, you have to ask what payment method they accept in case
this scenario occurs.
Kind regards,
Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive Lever
Sent: 27 February 2018 12:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Hi Jackie,
You could then argue that the frustration of inaccessible services makes us
sick!
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: Tuesday, February 27, 2018 12:25 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Well here's the work-around as far as any such problem I encounter is
concerned. I offer my card, and if any such difficulties as described here
arise, I offer cash, and if that isn't acceptable, then the onus is on them
because I've offered to pay for my meal. And if it were to go one step
further, they could always have it back, though I grant you it wouldn't be
as it was served to me!!!!
Kind regards,
Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive Lever
Sent: 27 February 2018 12:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Hi mike,
In a way, my gut feeling is that it's the responsibility of the service
provider, not the customer, to find the work around. I'd imagine that the
clicks option might work in quiet environments for people with razor-sharp
hearing, but would be much harder, if not unworkable for any customer with
less than perfect hearing. So far, I like the idea of splitting the bill
into sections allowing the use of contactless cards. Practical in a
restaurant, but not, say, in a shop where you're buying several hundred
quid's worth of white goods, for instance.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
michaelmoorehere@xxxxxxxxx
Sent: Tuesday, February 27, 2018 11:37 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Hi,
Don't know how easy this would be, sometimes I turn voice over off with a
double triple tap, this keeps screen curtain on and you can press the
buttons if you listen for the "clicks" working from the bottom up you can go
up the center; 0 8 5 2 and locate the side numbers too. I know it isn't a
perfect option, just trying to get a work-around meantime.
Kindest,
Mike
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Redacted sender "david.g3yxx" for DMARC
Sent: 27 February 2018 11:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Mike
Not practical
For example, on older touch screen devices, you could use ordinary
headphones.
On more recent ones, they have a bespoke connector
ATB
David W Wood
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
michaelmoorehere@xxxxxxxxx
Sent: 27 February 2018 10:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Hi,
Would it be an idea to keep a set of earphones handy and ensure the screen
curtain is on when entering details?
Kindest,
Mike
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Redacted sender "martinwilsher" for DMARC
Sent: 27 February 2018 10:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
This is an issue I came across some time ago in a local take out. I told
them the problems, and gave them advice. we came to an arrangement about
payment with an app the shop used, they refunded me the standing charge for
the app if I used that to place order, as the app was accessible.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive Lever
Sent: 27 February 2018 10:37
To: vi-genaccess@xxxxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; 'BCAB Discussion
List' <bcab@xxxxxxxxxxxxxxxxx>
Subject: [access-uk] Paying for goods via Touchscreens in shops
Hello all,
First, please excuse the cross-posting. I apologise in advance, especially
to those who may receive this message three times, once per list. However, I
and a number of others feel this is an important enough issue to warrant it.
It has come to the attention of members of another list, that some
restaurants and shops are no longer offering chip and PIN machines when the
time comes to pay the bill. Instead, people are being presented with an IPad
belonging to the service provider organisation, and are expected to type
their PIN in on a silent, flat touchscreen. In one case reported, the
customer felt they had no alternative but to divulge their PIN number to a
member of staff. I've seen this in my mobile phone service provider outlet
in town. Has anyone here ever been embarrassed or frustrated when given an
inaccessible piece of technology through which to make their payments? The
people on the other list (New College Worcester Former Students'
Association) would like to get an idea of the scale of this problem, and
suggestions as to how it could be resolved, so that they can bring the issue
into the light and campaign for change. Yes, I know that IPads are
accessible, but you wouldn't want to turn voiceover on, on someone else's
IPad in an open plan restaurant, and have it announce your personal details
to the world at large as you type. At my Phone Supplier shop, they suggested
turning speech on and playing my input back through the shop's Public
Address system!
Best,
Clive
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