[access-uk] Re: BMIBaby website
- From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 21 Feb 2010 13:36:39 -0000
I couldn't access them with window-eyes or NVDA.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, February 21, 2010 12:44 PM
Subject: [access-uk] Re: BMIBaby website
So Peter, as a Window-Eyes user, you couldn't access the relevant fields
either? A complete nightmare, and 65p per minute as an alternative just for
good measure!!
It's such a pity as they are very helpful when you actually travel with
them. From the time I checked in at Birmingham recently, they looked after
me until I was met in Belfast, and the same coming back. As this is ongoing
for me, I'll need to see if I can contact their Customer Relations
department or a webmaster so that I can book flights myself without relying
on sighted friends.
Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Beasley
Sent: 21 February 2010 12:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BMIBaby website
That site is totally unusable. Its a pity that website design doesn't come
within the scope of the DDA.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>; <bcab@xxxxxxxxxxxxx>
Sent: Sunday, February 21, 2010 10:33 AM
Subject: [access-uk] BMIBaby website
All,
Apologies for cross-posting, but I would welcome any thoughts on the
difficulties of using this website.
I have had great difficulty trying to bring up the relevant boxes for
choosing my departure and destination airports and when I wish to travel.
Using the latest version of JAWS, I just couldn't access the choices. I
even tried Accesstogo, something I have never used before, just to try to
get a different slant on things. No go!
When I looked at the contact information, I saw that the number you could
call to book a flight, or speak with a Customer Services agent, cost 65p per
minute. Naturally, I didn't entertain that.
This appears to me to be a classic case of an inaccessible website with very
little in the way of alternative assistance. In the end, I had to ask a
sighted friend to book the flight for me last night, something that goes
against the grain! I got a couple of JAWS users to try the site for me to
see if it was something I had been doing wrong, but they both quickly
confirmed it is hopeless. And Martin tried it using Voiceover on his Mac
too. It told him that the information he was trying to reach was inside a
frame, but he still couldn't open up the boxes to make a selection.
I would be interested to know how alternative screen reader users among you
get on with this website. I will be contacting BMIBaby about it. In terms
of their assistance when I travelled with them recently for the first time,
they were excellent, and I encountered absolutely no problems, which is why
I am using them again over Easter. It's just the booking of flights with
them that I am having difficulty with all the time.
Thanks.
Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd
Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
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