[access-uk] BMIBaby website
- From: Jackie Cairns <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>, "bcab@xxxxxxxxxxxxx" <bcab@xxxxxxxxxxxxx>
- Date: Sun, 21 Feb 2010 10:33:33 +0000
All,
Apologies for cross-posting, but I would welcome any thoughts on the
difficulties of using this website.
I have had great difficulty trying to bring up the relevant boxes for choosing
my departure and destination airports and when I wish to travel. Using the
latest version of JAWS, I just couldn't access the choices. I even tried
Accesstogo, something I have never used before, just to try to get a different
slant on things. No go!
When I looked at the contact information, I saw that the number you could call
to book a flight, or speak with a Customer Services agent, cost 65p per minute.
Naturally, I didn't entertain that.
This appears to me to be a classic case of an inaccessible website with very
little in the way of alternative assistance. In the end, I had to ask a
sighted friend to book the flight for me last night, something that goes
against the grain! I got a couple of JAWS users to try the site for me to see
if it was something I had been doing wrong, but they both quickly confirmed it
is hopeless. And Martin tried it using Voiceover on his Mac too. It told him
that the information he was trying to reach was inside a frame, but he still
couldn't open up the boxes to make a selection.
I would be interested to know how alternative screen reader users among you get
on with this website. I will be contacting BMIBaby about it. In terms of
their assistance when I travelled with them recently for the first time, they
were excellent, and I encountered absolutely no problems, which is why I am
using them again over Easter. It's just the booking of flights with them that
I am having difficulty with all the time.
Thanks.
Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
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