[access-uk] Re: BMIBaby website
- From: Jackie Cairns <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 21 Feb 2010 12:44:36 +0000
So Peter, as a Window-Eyes user, you couldn't access the relevant fields
either? A complete nightmare, and 65p per minute as an alternative just for
good measure!!
It's such a pity as they are very helpful when you actually travel with them.
From the time I checked in at Birmingham recently, they looked after me until I
was met in Belfast, and the same coming back. As this is ongoing for me, I'll
need to see if I can contact their Customer Relations department or a webmaster
so that I can book flights myself without relying on sighted friends.
Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Beasley
Sent: 21 February 2010 12:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BMIBaby website
That site is totally unusable. Its a pity that website design doesn't come
within the scope of the DDA.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>; <bcab@xxxxxxxxxxxxx>
Sent: Sunday, February 21, 2010 10:33 AM
Subject: [access-uk] BMIBaby website
All,
Apologies for cross-posting, but I would welcome any thoughts on the
difficulties of using this website.
I have had great difficulty trying to bring up the relevant boxes for choosing
my departure and destination airports and when I wish to travel.
Using the latest version of JAWS, I just couldn't access the choices. I even
tried Accesstogo, something I have never used before, just to try to get a
different slant on things. No go!
When I looked at the contact information, I saw that the number you could call
to book a flight, or speak with a Customer Services agent, cost 65p per minute.
Naturally, I didn't entertain that.
This appears to me to be a classic case of an inaccessible website with very
little in the way of alternative assistance. In the end, I had to ask a
sighted friend to book the flight for me last night, something that goes
against the grain! I got a couple of JAWS users to try the site for me to see
if it was something I had been doing wrong, but they both quickly confirmed it
is hopeless. And Martin tried it using Voiceover on his Mac too. It told him
that the information he was trying to reach was inside a frame, but he still
couldn't open up the boxes to make a selection.
I would be interested to know how alternative screen reader users among you get
on with this website. I will be contacting BMIBaby about it. In terms of
their assistance when I travelled with them recently for the first time, they
were excellent, and I encountered absolutely no problems, which is why I am
using them again over Easter. It's just the booking of flights with them that
I am having difficulty with all the time.
Thanks.
Jackie Cairns
Braille Specialist
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd
Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk
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