[access-uk] Re: Access to Patientline facilities
- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 24 Oct 2007 11:01:03 +0100
Jackie, I wasn't trying to sidestep the issue of accessability you
raised, but it reminds me of a friend who is total who spent a couple
of months or more in hospital, and in his case it happened to be
advanced back surgury - and he did use the in-house phone facility, or
patient line. I don't recall him saying he had difficulty with it.
Mind you, another friend of ours did take in a mobile, but as it
happened it wasn't too practical to use it as the hospital was low
lying with surrounding trees which tended to screen the signal
somewhat. Think it worked out on the communal leisure area though.
I must say I'm getting increasingly annoyed by the supposed legitimacy
of holding people to randsome in the use of services such as these.
It is high time some strict regulation was brought to bear on these
services. I might out of interest take a look at what the Consumers'
Association's take on this is. I have an increasing concern too over
premium rate numbers, but maybe that's best left out of this
discussion.
Hope we get more contributions of this.
Cheers,
From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
Jackie Cairns
Looking at the info on the NHS Grampian website Ray, it clearly states
the
use of mobiles within the hospital is not permitted due to what they
describe as interference with electrical equipment. I will be on a
high
dependency ward for a while, though hopefully not all the time. I
will ask
about taking my phone, but that's what is posted on the website as of
the
end of July this year.
I just wondered if anyone has used these Patientline facilities. You
can
almost guarantee they won't be accessible to us. Blimey it's
expensive
being incapacitated isn't it? (smile.)
Jackie
----- Original Message -----
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 24, 2007 10:04 AM
Subject: [access-uk] Re: Access to Patientline facilities
> Jackie, I understand Patient Line has had to bring its prices down
of
> late, no doubt due to competition from people using their mobiles.
>
> I'd say there's a fair chance you can use your mobile in hospital,
and
> a lot of the stories put around about interference to 'sensitive'
> equipment were spread no doubt by patient line itself, and don't
think
> I'm being unduly synical there. Still this said there are some
units
> in hospitals that might indeed have issues with mobiles.
>
> From Ray
> I can be contacted off-list at:
> mailto:ray-48@xxxxxxxx
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
> Behalf Of Jackie Cairns
> Sent: 24 October 2007 9:50AM
> To: Access UK Mailing List
> Subject: [access-uk] Access to Patientline facilities
>
>
> Hi All
>
> Browsing the website of the hospital I shall be admitted to soon, I
> have pasted below some information about Patientline facilities, and
> wonder if anyone has used them before and, if so, how accessible
they
> are. The last time I was in there they just had a pay phone that
you
> could spend a fortune to access with a card you put in the slot.
But
> it seems to have gone a lot further than that now, and I wonder if
> anyone else has used the facilities available.
>
> Thanks.
>
> Jackie
>
> Patientline® is now available as an option to patients on some of
our
> wards. This system lets you make and receive phone calls from your
> bedside. Family
> and friends can call you directly at your bedside, using your
personal
> Patientline® number. If you have to move to a different ward during
> your stay, your
> Patientline® account moves with you. Outgoing telephone calls are
> charged at 26p per minute. Incoming calls are charged to the caller
> at 39p per minute
> off peak times and 49p per minute at peak times. The answer phone
and
> messaging services are free.
>
> The Patientline® system also gives you access to 33 TV channels, 5
> radio channels, internet and e-mail facilities and 8 games. The
radio
> channels are available
> for free. All the other services (excluding phone calls) cost £2.90
> for 24 hours, £7.00 for a 3 day package (saving you £1.70) or £10.00
> for a five day
> package (saving you £4.50).
>
> As well as offering the radio channels for free, Patientline® offer
a
> number of other free services including 1 hour of free TV each day
at
> breakfast-time
> and free TV for children up to and including 16 years of age (until
> 9pm).
>
> Vending machines have been installed in public areas throughout the
> hospitals so that you or your relatives can purchase cards which
will
> enable you to
> use the services available. Credits for using the system can also
be
> purchased using your credit or debit card at your bedside unit.
>
> You will receive information on using Patientline® when you enter
> hospital. Information leaflets are also available in public areas of
> the hospitals.
>
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