[access-uk] Re: Access to Patientline facilities

  • From: "Jackie Cairns" <cairnsplace@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 24 Oct 2007 10:13:05 +0100

Looking at the info on the NHS Grampian website Ray, it clearly states the use of mobiles within the hospital is not permitted due to what they describe as interference with electrical equipment. I will be on a high dependency ward for a while, though hopefully not all the time. I will ask about taking my phone, but that's what is posted on the website as of the end of July this year.


I just wondered if anyone has used these Patientline facilities. You can almost guarantee they won't be accessible to us. Blimey it's expensive being incapacitated isn't it? (smile.)

Jackie
----- Original Message ----- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 24, 2007 10:04 AM
Subject: [access-uk] Re: Access to Patientline facilities


Jackie, I understand Patient Line has had to bring its prices down of
late, no doubt due to competition from people using their mobiles.

I'd say there's a fair chance you can use your mobile in hospital, and
a lot of the stories put around about interference to 'sensitive'
equipment were spread no doubt by patient line itself, and don't think
I'm being unduly synical there.  Still this said there are some units
in hospitals that might indeed have issues with mobiles.

From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
Behalf Of Jackie Cairns
Sent: 24 October 2007 9:50AM
To: Access UK Mailing List
Subject: [access-uk] Access to Patientline facilities


Hi All

Browsing the website of the hospital I shall be admitted to soon, I
have pasted below some information about Patientline facilities, and
wonder if anyone has used them before and, if so, how accessible they
are.  The last time I was in there they just had a pay phone that you
could spend a fortune to access with a card you put in the slot.  But
it seems to have gone a lot further than that now, and I wonder if
anyone else has used the facilities available.

Thanks.

Jackie

Patientline® is now available as an option to patients on some of our
wards. This system lets you make and receive phone calls from your
bedside. Family
and friends can call you directly at your bedside, using your personal
Patientline® number. If you have to move to a different ward during
your stay, your
Patientline® account moves with you.   Outgoing telephone calls are
charged at 26p per minute.  Incoming calls are charged to the caller
at 39p per minute
off peak times and 49p per minute at peak times.  The answer phone and
messaging services are free.

The Patientline® system also gives you access to 33 TV channels, 5
radio channels, internet and e-mail facilities and 8 games.  The radio
channels are available
for free.  All the other services (excluding phone calls) cost £2.90
for 24 hours, £7.00 for a 3 day package (saving you £1.70) or £10.00
for a five day
package (saving you £4.50).

As well as offering the radio channels for free, Patientline® offer a
number of other free services including 1 hour of free TV each day at
breakfast-time
and free TV for children up to and including 16 years of age (until
9pm).

Vending machines have been installed in public areas throughout the
hospitals so that you or your relatives can purchase cards which will
enable you to
use the services available.  Credits for using the system can also be
purchased using your credit or debit card at your bedside unit.

You will receive information on using Patientline® when you enter
hospital. Information leaflets are also available in public areas of
the hospitals.


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