Remember, edit replies. Have your friend go to Control Panel and in Administrative Tools, open up Event Viewer. Look in the Application section and the System section. Anything with a red circle with an x thru it is an error. Double click on the error and you will get some details including an event ID and often the module or file involved will be in there. Then go to: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodt echnol/winxppro/support/EE_winxppro.asp Or http://support.microsoft.com/default.aspx?scid=fh;EN-US;kbhowto&sd=TECH& ln=EN-US&FR=0 See if you can find anything. If not, post back here and maybe someone can help. Spider Largo, Florida 33771 http://web.tampabay.rr.com/spider1 I've been helping a friend with his problem pc. I''s 1gig hz pent. running 256k of ram and win2k. Evwerything to be pok until he got it home. He loaded norton AV 2002. Now it's runs for a few minutes and then reboots. He uninstalled Norton and it is still doing the same thing. It doesn't seem to be overheating, already checked that. - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://web.tampabay.rr.com/spider1/24hrsupport.htm.