[24hoursupport] Re: Zone Alarm Pro v. Trend Micro -- Again!

  • From: "Mike" <mikebike@xxxxxxxxx>
  • To: 24hoursupport@xxxxxxxxxxxxx, 24hrsupporthelpdesk@xxxxxxxxxxxxxxx
  • Date: Sun, 30 May 2004 19:21:53 -0700

Hi Ron,
ZA is getting a lot of flack over this latest update.
Zone Alarm FAQ for ZA pro has this to say;
it tells you that only certain AV programs will work on the AV monitoring

Antivirus Monitoring Feature Not Recognizing My Antivirus


The Antivirus Monitoring feature does not recognize the antivirus program
I'm running on my computer.


Currently, the Antivirus Monitoring feature will recognize the following
Antivirus products:


Norton Internet Security Pro 2004
Norton AV Pro 2004
Norton Internet Security 2003
Norton AV 2003
Norton AV Pro 2003
Norton AV 2002

VirusScan ASAP
Internet Security 2004
VirusScan 2004
VirusScan Pro 2004
Internet Security 2003
VirusScan 7
VirusScan Pro 7
VirusScan Pro 6

Internet Security 2004
Pc-cillin 2003
Pc-cillin 2002

eTrust Antivirus 7
eTrust EZ Antivirus 6.0
eTrust EZ Antivirus 6.1
eTrust EZ Antivirus 6.2
The Antivirus Monitoring feature is designed to keep your computer safe by
detecting installed antivirus software products and alerting you to lapses
in protection. This feature can be considered a second line of defense -- in
the event your AV auto update feature has been disabled, we will notifyyou
that there is an update for your AV program available.

We recognize that there are many antivirus solutions available to consumers,
and we are researching the possibility of recognizing additional antivirus
programs in the future.

Although your antivirus program may not be recognized by the AV monitoring
feature, this in no way affects the protection of the firewall or of your
antivirus program.
++ There is more on the web site.

Mike ~ one of the Moderators
It is a good day if I learned something new.
Editor MikesWhatsNews http://www.mwn.ca/ 
*********** REPLY SEPARATOR  ***********

On 30/05/2004 at 8:55 PM Ron Allen wrote:

To my great dismay and displeasure, I must report that the latest
upgrade to Zone Alarm Pro _requires_ that Trend Micro Anti-Virus be

I am now in the position of having to choose between whether I want
the best-rated firewall or the best-rated anti-virus software. Either
way, I will have to eat the cost of the package I do not choose and
also have to accept an inferior and/or unproven product.

Am I the only one who finds this situation to be totally unacceptable?

Microsoft tried to force their customers into accepting their web
browser, which they were including with Windows at no additional
charge, instead of Netscape, which at the time was a free download.
They were sued under the anti-trust laws and found to have broken
those laws.

In my opinion, this situation is even worse. At least Microsoft didn't
intentionally disable Netscape or tell their users they had to
uninstall it before they could install Windows. I know for a fact that
Internet Explorer and Netscape co-existed peacefully on Windows
systems because I myself ran Netscape for years and never had problems
(until Netscape was bought by AOL and totally trashed, the way that
AOL screws everything they touch up).

Either way, the end users who have chosen -- chosen, mind you, and
paid for the privilege as well -- both Zone Alarm Pro as the best
available firewall product and Trend Micro as the best available
anti-virus product are caught in the middle and end up the losers.

I am writing to the FTC tonight. Does anyone know how to go about starting
up aclass-action lawsuit? I'm going to take a financial loss here, no
matter which way I go and I don't think I should have to foot the bill
for these companies deciding that they don't want to play nice with
each other. I wonder how many other people are in the same boat I
am... maybe enough to make these arrogant software companies sit up
and take notice? Maybe...


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