[24hoursupport] Zone Alarm Pro v. Trend Micro -- Again!

  • From: Ron Allen <chizotz@xxxxxxxxx>
  • To: 24hoursupport@xxxxxxxxxxxxx, 24hrsupporthelpdesk@xxxxxxxxxxxxxxx
  • Date: Sun, 30 May 2004 20:55:16 -0500

To my great dismay and displeasure, I must report that the latest
upgrade to Zone Alarm Pro _requires_ that Trend Micro Anti-Virus be

I am now in the position of having to choose between whether I want
the best-rated firewall or the best-rated anti-virus software. Either
way, I will have to eat the cost of the package I do not choose and
also have to accept an inferior and/or unproven product.

Am I the only one who finds this situation to be totally unacceptable?

Microsoft tried to force their customers into accepting their web
browser, which they were including with Windows at no additional
charge, instead of Netscape, which at the time was a free download.
They were sued under the anti-trust laws and found to have broken
those laws.

In my opinion, this situation is even worse. At least Microsoft didn't
intentionally disable Netscape or tell their users they had to
uninstall it before they could install Windows. I know for a fact that
Internet Explorer and Netscape co-existed peacefully on Windows
systems because I myself ran Netscape for years and never had problems
(until Netscape was bought by AOL and totally trashed, the way that
AOL screws everything they touch up).

Either way, the end users who have chosen -- chosen, mind you, and
paid for the privilege as well -- both Zone Alarm Pro as the best
available firewall product and Trend Micro as the best available
anti-virus product are caught in the middle and end up the losers.

I am writing to the FTC tonight. Does anyone know how to go about starting up a
class-action lawsuit? I'm going to take a financial loss here, no
matter which way I go and I don't think I should have to foot the bill
for these companies deciding that they don't want to play nice with
each other. I wonder how many other people are in the same boat I
am... maybe enough to make these arrogant software companies sit up
and take notice? Maybe...


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