[windows2000] Re: All of the printers disappear on our terminal server
- From: "Rod Falanga" <rfalanga@xxxxxxx>
- To: <windows2000@xxxxxxxxxxxxx>
- Date: Thu, 2 Dec 2004 07:45:06 -0700
Jim,
I wouldn't be at all surprised if I've got a bad print driver in there.
We're trying to accommodate all of these different printers because the
users keep purchasing one after another. I've asked them not to, to
restrict them to a list I provided, but they ignore me and keep doing
this. Then I get stuck because it is "my fault" that things are bad for
them. (The users are external to our organization - they are our
customers, so I cannot tell them what to do. I can only ask them to do
something.)
Anyway, assuming that you are correct, that there is a bad printer
driver on our system, how do I determine which printer driver it is that
is bad?
Another question; how could a terminal server user upload a bad printer
driver to the system?
Rod
-----Original Message-----
Subject: [windows2000] Re: All of the printers disappear on our terminal
server
Date: Wed, 1 Dec 2004 08:49:37 -0800
From: "Jim Hathaway" <JimH@xxxxxxxxxxxxxxx>
Generally . . if they ALL just disappear. The spooler service is already
stopped.=20
Ray's right, check the event logs, and check your services next time it
happens. Very likely you've got a bad print driver in there or a client
trying to upload a bad print driver that's hosing things up.=20
Also, you can change the way your printer info is logged in the event
log by opening up the printers folder on the server. Go to, File -
Server Properties - Advanced. And change your log settings to include
more info.=20
HTH
J
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