We had this problem but it was because of the read/write cache settings on our array controller (Compaq Smart Array 431). We had to upgrade to a controller that we could change the settings for the accelerator ratio (make it 50/50). After we made that change the latency went away. tiffany --- Frank Monroe <Frank.Monroe@xxxxxxxxxxx> wrote: > > The MS hotfixes and registry setting were applied. > The Citrix hotfix was > not applied because I have the behavior even though > that feature is turned > off. > > -----Original Message----- > From: Erik Gerard [mailto:GERARDE@xxxxxxx] > Sent: Thursday, October 03, 2002 4:15 PM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Re: latency > > > > Did you try the two MS hotfixes and the necessary > Reg edit? What about the = > Citrix hotfix? > > >>> Frank.Monroe@xxxxxxxxxxx 10/03/02 03:44PM >>> > > I saw this when you originally posted. We tried > turing off the time zone > feature entirely. But it did not fix the problem > here. > > -----Original Message----- > From: Erik Gerard [mailto:GERARDE@xxxxxxx]=20 > Sent: Thursday, October 03, 2002 12:54 PM > To: thin@xxxxxxxxxxxxx=20 > Subject: [THIN] Re: latency > > > > We have a farm w/ 75+ that we upgraded from > Win4.0TSE/MF1.8 to Win2k/MF-XPe= > =3D > , that was having a critical problem. Periodically, > we would see the =3D > processor fall to almost 0% utilization and the > users would experience a = > =3D > 5-30 second delay in keyboard response or > pull-down/pop-up menus, although = > =3D > screen refreshes were fine. It was severe enough > that we had to roll =3D > back.=3D20 > > We applied the following MS HotFixes: Q317357 & > Q320261. The later =3D > required modifying the Registry Flush rate from the > default of 5 sec. to = > =3D > 30 sec. While this reduced the problem from > happening every 5-8 minutes to = > =3D > once every 90 minutes, it did not eliminate it all > together.=3D20 > > After much hassle attempting and finally getting a > Live Remote Debug and = > =3D > Kernel Memory Dump (can't have more than 2GB > physical RAM and must only = > =3D > have a single hard drive!), we found out that > Citrix' TZHOOK.DLL was a =3D > part of the problem.=3D20 > > This DLL tracks the time zones for each user session > and can be turned off = > =3D > in the Farm Properties of the CMC. Once we did that, > our processor =3D > utilization nose dived from 80% to 25% for 90 > users.=3D20 > > There may also be a fix from Citrix. See below: > > "Issue with latency and slow logins with Epicare > application and XP on =3D > Windows 2000".Can you please apply the following > Hotfix along with the =3D > required Registry Change for this issue and let me > know the results. > > Please download Hotfix XE102W012 from > www.citrix.com=3D20=20 > > Apply: Readme Line Item# 3 > > 3. Some third-party applications became unresponsive > or otherwise behaved in an unpredicatable or > undesired manner. This is related to the way > these > applications support API hooking. The problem > is dependent upon how these applications are > implemented. To prevent problematic programs > from > using API hooking, set the following registry > value. > > WARNING! Using Registry Editor incorrectly can > cause > serious problems that may require you to > reinstall > your operating system. Citrix cannot guarantee > that > problems resulting from the incorrect use of > Registry Editor can be solved. Use Registry > Editor > at your own risk. > > Navigate to the following registry key: > > HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook > Value Name: ExcludedImageNames > Type: Reg_SQ > Value: Badapp1.exe, Badapp2.exe, Badapp3.exe > [From Hotfix XE102W012][#257394] > > I hope some of you will find this helpful and won't > have to go through the = > =3D > long, painful process we did.=3D20 > > Erik > > >>> CMSchneider@xxxxxxxxx 10/03/02 12:44PM >>> > > We are struggling with the typing delay a few > seconds. > > -----Original Message----- > From: Frank Monroe > [mailto:Frank.Monroe@xxxxxxxxxxx]=3D20=20 > Sent: Thursday, October 03, 2002 11:42 AM > To: 'thin@xxxxxxxxxxxxx'=3D20=20 > Subject: [THIN] Re: latency > > > > Hello, > > Are you talking about echo delay or actual pauses > for a few seconds while > typing? > > -----Original Message----- > From: rose.ratliffe@xxxxxxxxxxxxxxxxxx=3D20=20 > [mailto:rose.ratliffe@xxxxxxxxxxxxxxxxxx]=3D20=20 > Sent: Thursday, October 03, 2002 11:37 AM > To: thin@xxxxxxxxxxxxx=3D20=20 > Subject: [THIN] latency > > > > Hi, > > I am having problem with latency in my XPa /W2K > environment. It occurs in > both when using Lotus Notes and Word. It has > started getting bad again = > =3D > now > that all the staff is back from holidays. > > I have done some searching on thethin archives, and > found reference to "a > small program that measures latency" but I was > unable to find this tool in > the downloads. Anybody know where I can get this to > objectively measure > the latency? > > We do hae speedscreen defined, and I have seen > discussion regarding =3D > setting > the cursor blink rate (although I'm unclear whether > that should be set =3D > high > or low). I am also going to go looking around > tweakcitrix.com, but still = > =3D > I > would appreciate any suggestions from you folks. > > Thanks. > > Rose > ***************************************************************************= > =3D > * > ************* > > Rosemarie J. Ratliffe > E-mail: > rose.ratliffe@xxxxxxxxxxxxxxxxxx=3D20=20 > Manager Information Systems Tel: (780) 482 > 2626 > === message truncated === __________________________________________________ Do you Yahoo!? New DSL Internet Access from SBC & Yahoo! http://sbc.yahoo.com ********************************************** This weeks sponsor 99Point9.com 99Point9 helps solve your unresolved technical server-based questions, issues and incidents. http://www.99point9.com *********************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link. http://thethin.net/citrixlist.cfm