[THIN] Re: Printers go offline on PS4

How bizare? I made a follow up phone call today to a customer who's farm we
recently redeployed from XP FR3 to PS4, and this was their only issue.
There must be something in the air :)

They were going to try updating drivers, as these particular printers are
not using the UPD. But the UPD drivers are standard HP drivers anyway. I
think it's something to do with the Citrix Print Manager service and the
printer autocreation process. And seeing this thread tells me that maybe I
should just log a call with Citrix since it's not just my client having a
problem.

I'll post back to this thread if Citrix tell me anything of use.

Cheers.
                                                                
 Kind regards,                                                  
                                                                
 Jeremy Saunders                                                
 Senior Technical Specialist                                    
                                                                
 Infrastructure Technology Services                             
 (ITS) & Cerulean                                               
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             Angus Macdonald                                               
             <Angus.Macdonald@                                             
             nww-tr.wales.nhs.                                          To 
             uk>                       thin@xxxxxxxxxxxxx                  
             Sent by:                                                   cc 
             thin-bounce@freel                                             
             ists.org                                              Subject 
                                       [THIN] Re: Printers go offline on   
                                       PS4                                 
             11/05/2006 08:21                                              
             PM                                                            
                                                                           
                                                                           
             Please respond to                                             
                   thin                                                    
                                                                           
                                                                           




Thanks. I'm considering using the UPD for all autocreated printers but the
odd thing is that we haven't had the issue before then suddenly it appears
with no farm changes done. Very odd.

-----Original Message-----
From: Flebeau, Loreene [mailto:lflebeau@xxxxxxxxxxxxxxx]
Sent: 11 May 2006 13:15
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Printers go offline on PS4


We have been plagued with this issue on and off since 1.8.  We are
running 4.0 on Windows 2003 and we made it go away by not using the
universal print driver and mapping print drivers.  It NEVER happens on a
mapped print driver but occasionally happens for the universal print
driver.

Loreene Flebeau

Infrastructure Manager,

Network Administrator

ProHealth Physicians, Inc.

4 Farm Springs Road

Farmington, CT 06032

(860) 284-5287

lflebeau@xxxxxxxxxxxxxxx


-----Original Message-----
From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
Sent: Thursday, May 11, 2006 4:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Printers go offline on PS4

My PS4 farm has recently started setting printers offline. I'd
previously
reported and tracked down a similar problem where printers were going
offline on my HP T5520 terminals but this is a different one. The HP
problem
came down to a problem with the most recent firmware. This one is
happening
to PCs running the 9.150 client. Symptoms are that autocreated print
queues
seem to randomly go offline and queue jobs. The only way to clear them
is to
have the user log off. Rebooting the server chases the problem away for
a
while.

It sounds just like CTX106746, I hear you all cry in unison and indeed
you'd
be correct. However, the hotfix to fix that one (incorporated in the
hotfix
rollup) was applied to all servers a while ago. This is a recent problem
that has only appeared in the last few weeks, while I was on holiday. My
staff all swear they haven't modified any servers.

I can see nothing that looks relevant in any event logs.

So, has anyone else nailed this one?
Angus
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