[THIN] Re: Printers go offline on PS4

Citrix have released a "Limited release" hotfix for 2k and 2k3
Take a look at section 5 pasted below.

" LIMITED RELEASE - Hotfix PSE400R01W2K3020" PSE400R01W2K020

Issue(s) Resolved in this Hotfix
Caution! Several items in this hotfix may require you to edit the registry.
Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Citrix cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved .
Use Registry Editor at your own risk.

  1.. Autocreated printers cannot be shared. This occurs because to share a
printer, the Server service must access the printer. The Server service runs
under the local SYSTEM account, which is not added to the printer's access
control list.
  With this fix, the local SYSTEM account is added to the printer's access
control list so that autocreated printers can be shared.

  [From PSE400R01W2K3009][#123268]


  2.. Printer properties cannot be saved for printers using the legacy
naming convention.
  [From PSE400R01W2K3009][#127066]]


  3.. When using a legacy client (Version 8.x or earlier) to connect to a
server running Presentation Server 4.0 or later, printers may be created
with the default printer properties. An event ID 1103 is logged instead.
  [From PSE400R01W2K3009][#128341]


  4.. Autocreated client printers may not be deleted at logoff and leave
print jobs pending on the server's print spooler.
  [From PSE400R01W2K3020][#128719]


  5.. Printers may go offline at random.
  [From PSE400R01W2K3020][#132009, 135596]


  6.. The memory used by cpsvc.exe as users log on and send print jobs
through the client network is not reduced as sessions log off.
  [From PSE400R01W2K3020][#129550]




----- Original Message ----- 
From: "Jeremy Saunders" <jeremy.saunders@xxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Thursday, May 11, 2006 5:17 PM
Subject: [THIN] Re: Printers go offline on PS4


> Likewise, the latest. Although Citrix told me today that version 9.2 will
> be addressing some UPD issues.
>
> Cheers,
> Jeremy.
>
>
>
>
>              Angus Macdonald
>              <Angus.Macdonald@
>              nww-tr.wales.nhs.                                          To
>              uk>                       thin@xxxxxxxxxxxxx
>              Sent by:                                                   cc
>              thin-bounce@freel
>              ists.org                                              Subject
>                                        [THIN] Re: Printers go offline on
>                                        PS4
>              11/05/2006 11:47
>              PM
>
>
>              Please respond to
>                    thin
>
>
>
>
>
>
> The latest Win32 client 9.150
>
> -----Original Message-----
> From: Philip Walley [mailto:mythinlist@xxxxxxxxx]
> Sent: 11 May 2006 16:38
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Printers go offline on PS4
>
>
> what version of the client are you using?
>
> Angus Macdonald wrote:
> > Thanks Jeremy. A quick google suggests we aren't the only ones
> experiencing
> > this suddenly.
> >
> > -----Original Message-----
> > From: Jeremy Saunders [mailto:jeremy.saunders@xxxxxxxxxxx]
> > Sent: 11 May 2006 14:56
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Printers go offline on PS4
> >
> >
> > How bizare? I made a follow up phone call today to a customer who's farm
> we
> > recently redeployed from XP FR3 to PS4, and this was their only issue.
> > There must be something in the air :)
> >
> > They were going to try updating drivers, as these particular printers
are
> > not using the UPD. But the UPD drivers are standard HP drivers anyway. I
> > think it's something to do with the Citrix Print Manager service and the
> > printer autocreation process. And seeing this thread tells me that maybe
> I
> > should just log a call with Citrix since it's not just my client having
a
> > problem.
> >
> > I'll post back to this thread if Citrix tell me anything of use.
> >
> > Cheers.
> >
> >  Kind regards,
> >
> >  Jeremy Saunders
> >  Senior Technical Specialist
> >
> >  Infrastructure Technology Services
> >  (ITS) & Cerulean
> >  Global Technology Services (GTS)
> >  IBM Australia
> >  Level 2, 1060 Hay Street
> >  West Perth  WA  6005
> >
> >  Visit us at
> >  http://www.ibm.com/services/au/its
> >
> >  P:  +61 8 9261 8412                F:  +61 8 9261 8486
> >  M:  TBA                            E-mail:
> >                                     jeremy.saunders@xxxxxxxxxxx
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
> >              Angus Macdonald
>
> >              <Angus.Macdonald@
>
> >              nww-tr.wales.nhs.
> To
>
> >              uk>                       thin@xxxxxxxxxxxxx
>
> >              Sent by:
> cc
>
> >              thin-bounce@freel
>
> >              ists.org
> Subject
>
> >                                        [THIN] Re: Printers go offline on
>
> >                                        PS4
>
> >              11/05/2006 08:21
>
> >              PM
>
> >
>
> >
>
> >              Please respond to
>
> >                    thin
>
> >
>
> >
>
> >
> >
> >
> >
> > Thanks. I'm considering using the UPD for all autocreated printers but
> the
> > odd thing is that we haven't had the issue before then suddenly it
> appears
> > with no farm changes done. Very odd.
> >
> > -----Original Message-----
> > From: Flebeau, Loreene [mailto:lflebeau@xxxxxxxxxxxxxxx]
> > Sent: 11 May 2006 13:15
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Printers go offline on PS4
> >
> >
> > We have been plagued with this issue on and off since 1.8.  We are
> > running 4.0 on Windows 2003 and we made it go away by not using the
> > universal print driver and mapping print drivers.  It NEVER happens on a
> > mapped print driver but occasionally happens for the universal print
> > driver.
> >
> > Loreene Flebeau
> >
> > Infrastructure Manager,
> >
> > Network Administrator
> >
> > ProHealth Physicians, Inc.
> >
> > 4 Farm Springs Road
> >
> > Farmington, CT 06032
> >
> > (860) 284-5287
> >
> > lflebeau@xxxxxxxxxxxxxxx
> >
> >
> > -----Original Message-----
> > From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
> > Sent: Thursday, May 11, 2006 4:52 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Printers go offline on PS4
> >
> > My PS4 farm has recently started setting printers offline. I'd
> > previously
> > reported and tracked down a similar problem where printers were going
> > offline on my HP T5520 terminals but this is a different one. The HP
> > problem
> > came down to a problem with the most recent firmware. This one is
> > happening
> > to PCs running the 9.150 client. Symptoms are that autocreated print
> > queues
> > seem to randomly go offline and queue jobs. The only way to clear them
> > is to
> > have the user log off. Rebooting the server chases the problem away for
> > a
> > while.
> >
> > It sounds just like CTX106746, I hear you all cry in unison and indeed
> > you'd
> > be correct. However, the hotfix to fix that one (incorporated in the
> > hotfix
> > rollup) was applied to all servers a while ago. This is a recent problem
> > that has only appeared in the last few weeks, while I was on holiday. My
> > staff all swear they haven't modified any servers.
> >
> > I can see nothing that looks relevant in any event logs.
> >
> > So, has anyone else nailed this one?
> > Angus
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> >
> > The ProHealth Promise:
> > We believe that our first responsibility is to our patients.
> > We believe in the importance of health promotion and disease prevention.
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