[THIN] Re: Printers go offline on PS4

  • From: Angus Macdonald <Angus.Macdonald@xxxxxxxxxxxxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Thu, 11 May 2006 16:47:19 +0100

The latest Win32 client 9.150

-----Original Message-----
From: Philip Walley [mailto:mythinlist@xxxxxxxxx]
Sent: 11 May 2006 16:38
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Printers go offline on PS4


what version of the client are you using?

Angus Macdonald wrote:
> Thanks Jeremy. A quick google suggests we aren't the only ones
experiencing
> this suddenly.
>
> -----Original Message-----
> From: Jeremy Saunders [mailto:jeremy.saunders@xxxxxxxxxxx]
> Sent: 11 May 2006 14:56
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Printers go offline on PS4
>
>
> How bizare? I made a follow up phone call today to a customer who's farm
we
> recently redeployed from XP FR3 to PS4, and this was their only issue.
> There must be something in the air :)
>
> They were going to try updating drivers, as these particular printers are
> not using the UPD. But the UPD drivers are standard HP drivers anyway. I
> think it's something to do with the Citrix Print Manager service and the
> printer autocreation process. And seeing this thread tells me that maybe I
> should just log a call with Citrix since it's not just my client having a
> problem.
>
> I'll post back to this thread if Citrix tell me anything of use.
>
> Cheers.
>                                                                 
>  Kind regards,                                                  
>                                                                 
>  Jeremy Saunders                                                
>  Senior Technical Specialist                                    
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>

>              Angus Macdonald

>              <Angus.Macdonald@

>              nww-tr.wales.nhs.                                          To

>              uk>                       thin@xxxxxxxxxxxxx

>              Sent by:                                                   cc

>              thin-bounce@freel

>              ists.org                                              Subject

>                                        [THIN] Re: Printers go offline on

>                                        PS4

>              11/05/2006 08:21

>              PM

>

>

>              Please respond to

>                    thin

>

>

>
>
>
>
> Thanks. I'm considering using the UPD for all autocreated printers but the
> odd thing is that we haven't had the issue before then suddenly it appears
> with no farm changes done. Very odd.
>
> -----Original Message-----
> From: Flebeau, Loreene [mailto:lflebeau@xxxxxxxxxxxxxxx]
> Sent: 11 May 2006 13:15
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Printers go offline on PS4
>
>
> We have been plagued with this issue on and off since 1.8.  We are
> running 4.0 on Windows 2003 and we made it go away by not using the
> universal print driver and mapping print drivers.  It NEVER happens on a
> mapped print driver but occasionally happens for the universal print
> driver.
>
> Loreene Flebeau
>
> Infrastructure Manager,
>
> Network Administrator
>
> ProHealth Physicians, Inc.
>
> 4 Farm Springs Road
>
> Farmington, CT 06032
>
> (860) 284-5287
>
> lflebeau@xxxxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
> Sent: Thursday, May 11, 2006 4:52 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Printers go offline on PS4
>
> My PS4 farm has recently started setting printers offline. I'd
> previously
> reported and tracked down a similar problem where printers were going
> offline on my HP T5520 terminals but this is a different one. The HP
> problem
> came down to a problem with the most recent firmware. This one is
> happening
> to PCs running the 9.150 client. Symptoms are that autocreated print
> queues
> seem to randomly go offline and queue jobs. The only way to clear them
> is to
> have the user log off. Rebooting the server chases the problem away for
> a
> while.
>
> It sounds just like CTX106746, I hear you all cry in unison and indeed
> you'd
> be correct. However, the hotfix to fix that one (incorporated in the
> hotfix
> rollup) was applied to all servers a while ago. This is a recent problem
> that has only appeared in the last few weeks, while I was on holiday. My
> staff all swear they haven't modified any servers.
>
> I can see nothing that looks relevant in any event logs.
>
> So, has anyone else nailed this one?
> Angus
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