[THIN] Re: Printers go offline on PS4

Just a warning to those out there to test this, retest this, and
re-retest this some more.

I obtained the memory leak fix that is included in this fix a few weeks
ago (as a private fix).  It did indeed fix the memory leak problem, but
introduced a new problem where servers would just stop auto-creating
printers, with no notice whatsoever.  We backed out the cpsvc.exe that
was included in this particular hotfix, and the problems went away
immediately and haven't come back.

We tested the cpsvc.exe we were given to verify that the memory leak was
fixed, but because this was "the only fix" contained in this version of
it, we weren't expecting it to affect our environment in that way.

Now we're leery of installing any fix dealing with cpsvc.exe, even
though it's leaking up to a gig of memory per week.  I'm currently
working with Citrix to try and find out what's going on.

Just a warning...install at your own risk.

Adam

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of M
Sent: Thursday, May 11, 2006 3:23 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Printers go offline on PS4

Citrix have released a "Limited release" hotfix for 2k and 2k3 Take a
look at section 5 pasted below.

" LIMITED RELEASE - Hotfix PSE400R01W2K3020" PSE400R01W2K020

Issue(s) Resolved in this Hotfix
Caution! Several items in this hotfix may require you to edit the
registry.
Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Citrix cannot guarantee
that problems resulting from the incorrect use of Registry Editor can be
solved .
Use Registry Editor at your own risk.

  1.. Autocreated printers cannot be shared. This occurs because to
share a printer, the Server service must access the printer. The Server
service runs under the local SYSTEM account, which is not added to the
printer's access control list.
  With this fix, the local SYSTEM account is added to the printer's
access control list so that autocreated printers can be shared.

  [From PSE400R01W2K3009][#123268]


  2.. Printer properties cannot be saved for printers using the legacy
naming convention.
  [From PSE400R01W2K3009][#127066]]


  3.. When using a legacy client (Version 8.x or earlier) to connect to
a server running Presentation Server 4.0 or later, printers may be
created with the default printer properties. An event ID 1103 is logged
instead.
  [From PSE400R01W2K3009][#128341]


  4.. Autocreated client printers may not be deleted at logoff and leave
print jobs pending on the server's print spooler.
  [From PSE400R01W2K3020][#128719]


  5.. Printers may go offline at random.
  [From PSE400R01W2K3020][#132009, 135596]


  6.. The memory used by cpsvc.exe as users log on and send print jobs
through the client network is not reduced as sessions log off.
  [From PSE400R01W2K3020][#129550]




----- Original Message -----
From: "Jeremy Saunders" <jeremy.saunders@xxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Thursday, May 11, 2006 5:17 PM
Subject: [THIN] Re: Printers go offline on PS4


> Likewise, the latest. Although Citrix told me today that version 9.2
will
> be addressing some UPD issues.
>
> Cheers,
> Jeremy.
>
>
>
>
>              Angus Macdonald
>              <Angus.Macdonald@
>              nww-tr.wales.nhs.
To
>              uk>                       thin@xxxxxxxxxxxxx
>              Sent by:
cc
>              thin-bounce@freel
>              ists.org
Subject
>                                        [THIN] Re: Printers go offline
on
>                                        PS4
>              11/05/2006 11:47
>              PM
>
>
>              Please respond to
>                    thin
>
>
>
>
>
>
> The latest Win32 client 9.150
>
> -----Original Message-----
> From: Philip Walley [mailto:mythinlist@xxxxxxxxx]
> Sent: 11 May 2006 16:38
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Printers go offline on PS4
>
>
> what version of the client are you using?
>
> Angus Macdonald wrote:
> > Thanks Jeremy. A quick google suggests we aren't the only ones
> experiencing
> > this suddenly.
> >
> > -----Original Message-----
> > From: Jeremy Saunders [mailto:jeremy.saunders@xxxxxxxxxxx]
> > Sent: 11 May 2006 14:56
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Printers go offline on PS4
> >
> >
> > How bizare? I made a follow up phone call today to a customer who's
farm
> we
> > recently redeployed from XP FR3 to PS4, and this was their only
issue.
> > There must be something in the air :)
> >
> > They were going to try updating drivers, as these particular
printers
are
> > not using the UPD. But the UPD drivers are standard HP drivers
anyway. I
> > think it's something to do with the Citrix Print Manager service and
the
> > printer autocreation process. And seeing this thread tells me that
maybe
> I
> > should just log a call with Citrix since it's not just my client
having
a
> > problem.
> >
> > I'll post back to this thread if Citrix tell me anything of use.
> >
> > Cheers.
> >
> >  Kind regards,
> >
> >  Jeremy Saunders
> >  Senior Technical Specialist
> >
> >  Infrastructure Technology Services
> >  (ITS) & Cerulean
> >  Global Technology Services (GTS)
> >  IBM Australia
> >  Level 2, 1060 Hay Street
> >  West Perth  WA  6005
> >
> >  Visit us at
> >  http://www.ibm.com/services/au/its
> >
> >  P:  +61 8 9261 8412                F:  +61 8 9261 8486
> >  M:  TBA                            E-mail:
> >                                     jeremy.saunders@xxxxxxxxxxx
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
> >              Angus Macdonald
>
> >              <Angus.Macdonald@
>
> >              nww-tr.wales.nhs.
> To
>
> >              uk>                       thin@xxxxxxxxxxxxx
>
> >              Sent by:
> cc
>
> >              thin-bounce@freel
>
> >              ists.org
> Subject
>
> >                                        [THIN] Re: Printers go
offline on
>
> >                                        PS4
>
> >              11/05/2006 08:21
>
> >              PM
>
> >
>
> >
>
> >              Please respond to
>
> >                    thin
>
> >
>
> >
>
> >
> >
> >
> >
> > Thanks. I'm considering using the UPD for all autocreated printers
but
> the
> > odd thing is that we haven't had the issue before then suddenly it
> appears
> > with no farm changes done. Very odd.
> >
> > -----Original Message-----
> > From: Flebeau, Loreene [mailto:lflebeau@xxxxxxxxxxxxxxx]
> > Sent: 11 May 2006 13:15
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Printers go offline on PS4
> >
> >
> > We have been plagued with this issue on and off since 1.8.  We are
> > running 4.0 on Windows 2003 and we made it go away by not using the
> > universal print driver and mapping print drivers.  It NEVER happens
on a
> > mapped print driver but occasionally happens for the universal print
> > driver.
> >
> > Loreene Flebeau
> >
> > Infrastructure Manager,
> >
> > Network Administrator
> >
> > ProHealth Physicians, Inc.
> >
> > 4 Farm Springs Road
> >
> > Farmington, CT 06032
> >
> > (860) 284-5287
> >
> > lflebeau@xxxxxxxxxxxxxxx
> >
> >
> > -----Original Message-----
> > From: Angus Macdonald [mailto:Angus.Macdonald@xxxxxxxxxxxxxxxxxxx]
> > Sent: Thursday, May 11, 2006 4:52 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Printers go offline on PS4
> >
> > My PS4 farm has recently started setting printers offline. I'd
> > previously
> > reported and tracked down a similar problem where printers were
going
> > offline on my HP T5520 terminals but this is a different one. The HP
> > problem
> > came down to a problem with the most recent firmware. This one is
> > happening
> > to PCs running the 9.150 client. Symptoms are that autocreated print
> > queues
> > seem to randomly go offline and queue jobs. The only way to clear
them
> > is to
> > have the user log off. Rebooting the server chases the problem away
for
> > a
> > while.
> >
> > It sounds just like CTX106746, I hear you all cry in unison and
indeed
> > you'd
> > be correct. However, the hotfix to fix that one (incorporated in the
> > hotfix
> > rollup) was applied to all servers a while ago. This is a recent
problem
> > that has only appeared in the last few weeks, while I was on
holiday. My
> > staff all swear they haven't modified any servers.
> >
> > I can see nothing that looks relevant in any event logs.
> >
> > So, has anyone else nailed this one?
> > Angus
> > ************************************************
> > For Archives, RSS, to Unsubscribe, Subscribe or
> > set Digest or Vacation mode use the below link:
> > http://www.freelists.org/list/thin
> > ************************************************
> >
> >
> >
> >
> > The ProHealth Promise:
> > We believe that our first responsibility is to our patients.
> > We believe in the importance of health promotion and disease
prevention.
> > We are all members of the same team working together with a common
> purpose.
> > We will bring honesty, integrity, trust and value to all our
> relationships.
> >
> >
***********************************************************************
> > This is a confidential email message.  If you are not the intended
> > recipient, please return the message to the sender at ProHealth
> Physicians,
> > Inc. (860-284-5200)
> >
> > ************************************************
> > For Archives, RSS, to Unsubscribe, Subscribe or
> > set Digest or Vacation mode use the below link:
> > http://www.freelists.org/list/thin
> > ************************************************
> > ************************************************
> > For Archives, RSS, to Unsubscribe, Subscribe or
> > set Digest or Vacation mode use the below link:
> > http://www.freelists.org/list/thin
> > ************************************************
> >
> >
> > ************************************************
> > For Archives, RSS, to Unsubscribe, Subscribe or
> > set Digest or Vacation mode use the below link:
> > http://www.freelists.org/list/thin
> > ************************************************
> > ************************************************
> > For Archives, RSS, to Unsubscribe, Subscribe or
> > set Digest or Vacation mode use the below link:
> > http://www.freelists.org/list/thin
> > ************************************************
> >
> >
> ************************************************
> For Archives, RSS, to Unsubscribe, Subscribe or
> set Digest or Vacation mode use the below link:
> http://www.freelists.org/list/thin
> ************************************************
> ************************************************
> For Archives, RSS, to Unsubscribe, Subscribe or
> set Digest or Vacation mode use the below link:
> http://www.freelists.org/list/thin
> ************************************************
>
>
> ************************************************
> For Archives, RSS, to Unsubscribe, Subscribe or
> set Digest or Vacation mode use the below link:
> http://www.freelists.org/list/thin
> ************************************************
>
>



************************************************
For Archives, RSS, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://www.freelists.org/list/thin
************************************************

"This e-mail may contain confidential and/or legally proprietary material for 
the sole use of the intended recipient.  Any review or distribution by others 
is strictly prohibited.  If you are not the intended recipient, please contact 
the sender and delete all copies."
************************************************
For Archives, RSS, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://www.freelists.org/list/thin
************************************************

Other related posts: