[the-facts-machine] Re: Victor stream and internet radio.
- From: Richard McKinley <mcfurbie@xxxxxxxxx>
- To: "the-facts-machine@xxxxxxxxxxxxx" <the-facts-machine@xxxxxxxxxxxxx>
- Date: Fri, 19 Dec 2014 10:16:33 -0600
Here's the entire transaction between humanware and myself. Sounds like the
run around to me.
Hello,
Please check the below settings on your router.
These are the basic specs of your Stream’s Wi-Fi: IEEE 802.11b/g/n operating in
the 2.4GHz band
Things to try on your router: Ensure that the wireless security mode is set to:
WPA-PSK Personal/**WPA2-PSK Personal ‘this is the preferred option’
(definition:Wi-Fi protected access with pre-shared key)
1) Change the channel that the router is broadcasting on. If it is set to
Auto, the try to set it to a fixed channel, **preferably channel 6.
2) Try switching the data encryption mode between AES and TKIP **or
combined AES/TKIP depending on the current setting.
3) Try changing the wireless mode on the router to either G/N or only G or
only N if that is unsuccessful. (Your Apex will only work on B or G however)
Change the SSID to something simple without capital letters or symbols.
Kind regards,
The humanware team
On 12/18/2014, 09:15, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
OK, I did that and still having the same issues. With a fare signal.
On Dec 18, 2014, at 9:53 AM, Humanware Customer Service <info@xxxxxxxxxxxxx>
wrote:
Hello,
I would suggest trying to delete and reconfigure your wireless connection. To
delete it, press the number 7 to enter the wireless menu and then either to or
8 to scroll to the delete a connection option. Press the pound key to enter
this and then find your configuration and press pound. Press pound again to
confirm. Then scroll to the scan for available connections option and
reconfigure your connection. Please let us know if this makes any difference
and we can look further in to it if necessary.
Kind regards,
The humanware team
On 12/16/2014, 16:45, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
At most I'm 50 feet away from the router. Signal is usually from good to
excellent. I've had the stream act the same way when stand right next to the
router. I had OoTunes on my iPhone all afternoon todayand never had buffering
issues.
On Dec 16, 2014, at 3:23 PM, Humanware Customer Service <info@xxxxxxxxxxxxx>
wrote:
Hello,
Can you tell us how far you are away from your router when this is happening?
Also, check your signal strength by pressing the 0 key when this happens.
Thank you,
The humanware team
On 12/16/2014, 08:51, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
Hello, I am writing concerning internet radio on the Victor stream. I have
OOTunes on my iPhone and have no problems. I keep getting the please wait
message on the stream after starting stations. They work for awhile and then
the please wait message comes up and I get connection to the station failed.
As I said, I don't have buffering issues with OOTunes on the iPhone. So I i
know it's not internet connection issues here. Any ideas? Thanks in advance.
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