[the-facts-machine] Re: Victor stream and internet radio.
- From: Steve <pipeguy920@xxxxxxxxx>
- To: <the-facts-machine@xxxxxxxxxxxxx>
- Date: Fri, 19 Dec 2014 15:31:03 -0500
What a bunch of crap. They are doing the typical tech crapshoot--we don't
know what the problem is, so it must be your router.
The only time that I ever saw a router issue was once with a BrailleSense.
Mike Jones from HIMS told me to try resetting the router. When I did, the
BrailleSense starting working fine again. He didn't have a good techy
explanation as to why, but it did make a difference. Probably similar to
the standard computer trick--try rebooting.
----- Original Message -----
From: Richard McKinley
To: the-facts-machine@xxxxxxxxxxxxx
Sent: Friday, December 19, 2014 11:16 AM
Subject: [the-facts-machine] Re: Victor stream and internet radio.
Here's the entire transaction between humanware and myself. Sounds like the
run around to me.
Hello,
Please check the below settings on your router.
These are the basic specs of your Stream’s Wi-Fi: IEEE 802.11b/g/n operating
in the 2.4GHz band
Things to try on your router: Ensure that the wireless security mode is set
to: WPA-PSK Personal/**WPA2-PSK Personal ‘this is the preferred option’
(definition:Wi-Fi protected access with pre-shared key)
1) Change the channel that the router is broadcasting on. If it is set
to Auto, the try to set it to a fixed channel, **preferably channel 6.
2) Try switching the data encryption mode between AES and TKIP **or
combined AES/TKIP depending on the current setting.
3) Try changing the wireless mode on the router to either G/N or only G
or only N if that is unsuccessful. (Your Apex will only work on B or G
however)
Change the SSID to something simple without capital letters or symbols.
Kind regards,
The humanware team
--------------------------------------------------------------------------------
On 12/18/2014, 09:15, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
OK, I did that and still having the same issues. With a fare signal.
On Dec 18, 2014, at 9:53 AM, Humanware Customer Service <info@xxxxxxxxxxxxx>
wrote:
Hello,
I would suggest trying to delete and reconfigure your wireless connection.
To delete it, press the number 7 to enter the wireless menu and then either
to or 8 to scroll to the delete a connection option. Press the pound key to
enter this and then find your configuration and press pound. Press pound
again to confirm. Then scroll to the scan for available connections option
and reconfigure your connection. Please let us know if this makes any
difference and we can look further in to it if necessary.
Kind regards,
The humanware team
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On 12/16/2014, 16:45, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
At most I'm 50 feet away from the router. Signal is usually from good to
excellent. I've had the stream act the same way when stand right next to
the router. I had OoTunes on my iPhone all afternoon todayand never had
buffering issues.
On Dec 16, 2014, at 3:23 PM, Humanware Customer Service
<info@xxxxxxxxxxxxx> wrote:
Hello,
Can you tell us how far you are away from your router when this is
happening? Also, check your signal strength by pressing the 0 key when this
happens.
Thank you,
The humanware team
----------------------------------------------------------------------------
On 12/16/2014, 08:51, Richard McKinley (mcfurbie@xxxxxxxxx) wrote:
Hello, I am writing concerning internet radio on the Victor stream. I
have OOTunes on my iPhone and have no problems. I keep getting the please
wait message on the stream after starting stations. They work for awhile
and then the please wait message comes up and I get connection to the
station failed. As I said, I don't have buffering issues with OOTunes on
the iPhone. So I i know it's not internet connection issues here. Any
ideas? Thanks in advance.
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