[TechAssist] Re: service info Dell M780 Monitor
- From: "J Silverman" <greentron@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 27 Jun 2003 12:09:34 -0400
I recall a post about finding Dell monitor service information for download
on a Sony Website. You had to specify the manual part number in the Web
address. For example, for a Dell P1130 -
http://service-asc.sel.sony.com/SonyESI/pdf/99786960.1/manual.pdf
Two problems - first finding the manual part number, second, hoping Sony has
not password protected that Web site since the word got around about it. The
ASCs that pay for a subscription to the Sony literature would not be happy
about none-ASCs getting it for free.
I would try to get the manual part number from Dell, either from a Web site
listing parts and accessories, or from their parts dept. Failing that, check
some of the distributor Web sites, like Tritronics or Herman, that list
parts by the model numbers and hope they list the model and the service
manual as a part. If none of those work, perhaps a Sony ASC would have a
list of the Dell models supported by Sony.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: <HSWAD@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, June 27, 2003 8:16 AM
Subject: [TechAssist] service info Dell M780 Monitor
> Yesterday I spent two hours on the phone to Dell trying to find a source
for
> service info for the M780 monitor of which I have several that are down. I
> just allowed myself to be herded from one extension to another and kept a
record
> of where I was sent and as much as possible who I talked to. I first
> approached them in need of service info. That did not produce results. I
then changed
> to wanting to know where to take them in my area to be repaired. No
results
> just more being tossed from one person to another. Next I tried to find
out who
> would repaid a unit if I were to purchase one from them and it needed
repair
> either in warranty or out. No results. Lastly I tried to get answers if
the unit
> were to be in warranty. Was given a number to call that no one answered.
> Something is really amiss at this company. They have great products and
have a
> good sales talk. Just thought I would let you know. Hollis Bates, Field
Engineer-
> retired, Lewiston, Maine. HSWAD@xxxxxxx
>
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