[TechAssist] Re: NO audio on TV
- From: "Greg Smith" <gaserv@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 11 Jan 2006 17:39:35 -0600
All is well & good with that, but in our area we can now recreate these TV's
loosing their sound by changing the TV to Spike TV. I don't have the time
daily to answer the phone with the same nagging issue. Ask the customer if
it is allright to disable his CC or live with the sound going out on his
French Govt. TV ( now some Chinese Co. ) on a regular basis, or would he
like a solution that effects his CC, but his sound will now be stable. How
many techs have charged to take a Phillips/Magnavox out of DEMO mode? I
charged $10. to do it. Usually have to unload TV for customer, hookup &
show them how to do it if it ever happens again. It cost me money 10 years
ago to call the 900# for tech support on how to disable it. Your time &
effort & most of all, your knowledge, is worth something. Just my $.02
worth. Greg
Gregory B. Smith
G & A Electronic Services
2521 N. Laurent
Victoria, Texas 77901
Ph. 361-575-1998
Fax: 361-570-1615
----- Original Message -----
From: <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, January 11, 2006 4:03 PM
Subject: [TechAssist] Re: NO audio on TV
I'm with you, Peggs.
I don't often hook up a TV when a customer brings it in. If it COULD be
a problem like degauss or menu problem, I hook it up. Takes 5 minutes or
so. I usually tell them to go in peace. A few just say thanks and leave
with the set. Most give me between $5 and $20.
When a CTC203 comes in for no sound, I ALWAYS hook it up. When the
customer is amazed that it works, I tell him that TV's love me. Then I
tell them the truth. Very few part with their money, but that's OK.
Took two minutes, with most of that on the explanation.
Have "fixed" about two dozen 203's the past week and a half on the phone.
Had one customer come by after the phonecall and give me $10 for
"honesty."
Kenneth Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32563
850-934-8324 (Voice) 850-932-0819 (Fax)
On Wed, 11 Jan 2006 09:14:00 -0800 peggs <peggs@xxxxxxxxxxxxx> writes:
> I check such things before it is 'written up'.... or suggest the
> customer
> do so, if they call.
> Makes for 'Good Karma'....... and if they Ask "What do I owe
> you"..... I
> say, " $5 buys me Lunch "..... and they always do !!!
>
> Peggs
>
> At 05:39 AM 1/11/06, Warren wrote:
> >Hi All
> >I thought that I would throw this out there just for fun.
> >Isn't it nice when you have a TV brought to you with the complaint
> of no
> >sound and you find out
> >that the TV menus have been set to "speakers off".
> >We collect the deposit up front before we start on repairs and when
> we
> >get this repair
> >the deposit fee plus taxes are kept. So quite easy money without
> the
> >fight of a repair.
> >Of course we explain the problem with the customer when the set
> goes home.
> >
> >Have a nice day
> >Warren Campbell
> >Campbell's TV & Appliances
> >Cannington ONt.
>
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