Yes, I'd like to thank Robert, too. You're taking on an issue that desperately needs conversation. I haven't used Dial-a-Ride since 2011. After all the late appointments I no longer could be bothered. I used car services, friends and taxis to get me where I needed to go. Thanks to you and any others who are going to take this Dial-a-Ride problem head on. ----- Original Message ----- From: "Tinetta Cooper" <tanetjec@xxxxxxxxx>
To: <tabi@xxxxxxxxxxxxx> Sent: Friday, April 12, 2013 3:50 PM Subject: [tabi] Re: update on Dial A Ride
Thanks Robert for all your hard work. If we could address problems with Big Bend Transit at some point in the future, I'd be eternally grateful "). Tinetta Cooper On 4/11/13, wanda stokley <wandastokley@xxxxxxxxxxxxxxx> wrote:Check out the TABI resource web page at http://acorange.home.comcast.net/TABIThanks Robert for willing to take the time and do the hard work to help folks out in the community. It really has been a long time coming. Wanda From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Easy Talk Sent: Thursday, April 11, 2013 6:49 PM To: tabi@xxxxxxxxxxxxx Subject: [tabi] update on Dial A Ride Just wanted to keep you all posted.To day I had a phone conference with Andrea Rosser, Ivan Maldonado and Jan Hudson with Dial A Ride to express our concerns. They were very concernedwith our problems and are willing to work with us to resolve them. We should be getting an official response soon that will address our issuesand the measures they will take to correct the problems. As far as the 20minute rule to check to see if you are on the schedule and the 30 minuterule to check on the status of your ride, this wasn't any thing anyone onthe call was aware of. They are going to try to find out where this camefrom and hopefully do away with it. Dar is also going to be implementing a new software program that will allow you to schedule your trip on line and also check the status and location of the vehicle that is scheduled to pickyou up. The software is expected to be implemented in 6 to 9 months. I did ask that it be beta tested by people using assistive technology and was assured it would. Dial A Ride has worked out an agreement with Big Bend Transit to assist in handling the over flow and over booking of riders until additional vehicles and drivers can be purchased and higher to meet the increased demands. They have already budgeted for 3 new vehicles.We also talked about the roodness of reservationist and the fact thatpeople are lied to about the status of there trip. I suggested that a confirmation number be given when you call to schedule a trip so there is no question that you actually scheduled the trip. Also the new software Imentioned above should also allow them to record your call when you call toschedule a trip.I Also took the opportunity to stress the need for tactual markings at busstops and I think the point was made and well received. I'll keep you posted as I learn more. Robertand please make suggestions for new material.if you'd like to unsubscribe you can do so through the freelists.org web interface, or by sending an email to the address tabi-request@xxxxxxxxxxxxx with the word "unsubscribe" in the subject.
Check out the TABI resource web page at http://acorange.home.comcast.net/TABI and please make suggestions for new material. if you'd like to unsubscribe you can do so through the freelists.org web interface, or by sending an email to the address tabi-request@xxxxxxxxxxxxx with the word "unsubscribe" in the subject.