[real-eyes] Re: challenges with Time Warner Cable
- From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 3 Oct 2011 17:04:48 -0500
Since when has TWC started providing routers? I have always had to supply my
own. Not that I would want them picking for me in the first place. Is this
something they do for business class users and not for home?
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of &&& (Ruthie)
Sent: Monday, October 03, 2011 3:03 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: challenges with Time Warner Cable
Kim, it does sound like the router...and that guy (no offense) doesn't know
what he's talking about. During the time we had time warner cable several
years ago, we went through at least 3 routers...and they *were* the problem.
I would suggest that you ask very adamantly for a new router.
&&& (Ruthie)
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On 10/3/2011 10:44 AM, Kimberly Morrow, PhD. wrote:
> We're having challenges with our Time Warner Cable Internet service, and
I'd love the advice of people on this list. For the past two weeks, we've
had to do a reset every single time we want to log onto the Internet. That
means 5 or 6 resets per day. We had TWC out twice; first the service rep
switched out all the cable outside the house because he said our cable was
bad. Ne==When that didn't work, he changed my PC from a wireless modem to a
wired computer, plus we still have wireless on all the other computers and
IPad and IPods. But the problem isn't resolved--the resets are still
necessary every time we want to log on. The rep was hesitant to install a
new router, because he said in all the years he's worked for TWC he's only
seen two bad routers, and he doesn't think it's the router. I called him
this morning and voice mailed him that I think he's about th encounter bad
router number 3. Do you all think the router is the problem? Any other
> suggestions? Oh yes--we even tried switching ports. No biscuit!
>
> Kim
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