[real-eyes] Re: challenges with Time Warner Cable
- From: "Kimberly A. Morrow, PhD" <morrowka@xxxxxxxxxxxxxxx>
- To: "'real-eyes@xxxxxxxxxxxxx'" <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 3 Oct 2011 15:50:04 +0000
Hi Duyahn,
I might go that route later. However, we really like the rep we've had--he
really takes time with us. We simply haven't figured out the problem yet. If we
can't get it resolved, then by all menas, I'd like the name of your rep.
Thanks so much,
Kim
Kimberly A. Morrow, PhD
Communications Specialist
Unity
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065
Toll Free: 866-421-3066
Local: 816-251-3588
M-F, 7:00 a.m. - 4:00 p.m. (CT)
www.unity.org
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On
Behalf Of Duyahn Walker
Sent: Monday, October 03, 2011 10:48 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: challenges with Time Warner Cable
I can put you in touch with someone who I work with closely in Time Warner's
department. Would you like me to do that? Or would you like me to speak with
them with you on the phone?
Please let me know Kim.
If you do not have my phone number, email me privately, and we can take care of
everything.
Duyahn
----- Original Message -----
From: "Kimberly Morrow, PhD." <morrowmediakc@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, October 03, 2011 10:44 AM
Subject: [real-eyes] challenges with Time Warner Cable
> We're having challenges with our Time Warner Cable Internet service, and
> I'd love the advice of people on this list. For the past two weeks, we've
> had to do a reset every single time we want to log onto the Internet. That
> means 5 or 6 resets per day. We had TWC out twice; first the service rep
> switched out all the cable outside the house because he said our cable was
> bad. Ne==When that didn't work, he changed my PC from a wireless modem to
> a wired computer, plus we still have wireless on all the other computers
> and IPad and IPods. But the problem isn't resolved--the resets are still
> necessary every time we want to log on. The rep was hesitant to install a
> new router, because he said in all the years he's worked for TWC he's only
> seen two bad routers, and he doesn't think it's the router. I called him
> this morning and voice mailed him that I think he's about th encounter bad
> router number 3. Do you all think the router is the problem? Any other
> suggestions? Oh yes--we even tried switching ports. No biscuit!
>
> Kim
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