[real-eyes] challenges with Time Warner Cable
- From: "Kimberly Morrow, PhD." <morrowmediakc@xxxxxxxxx>
- To: real-eyes@xxxxxxxxxxxxx
- Date: Mon, 3 Oct 2011 08:44:09 -0700 (PDT)
We're having challenges with our Time Warner Cable Internet service, and I'd
love the advice of people on this list. For the past two weeks, we've had to do
a reset every single time we want to log onto the Internet. That means 5 or 6
resets per day. We had TWC out twice; first the service rep switched out all
the cable outside the house because he said our cable was bad. Ne==When that
didn't work, he changed my PC from a wireless modem to a wired computer, plus
we still have wireless on all the other computers and IPad and IPods. But the
problem isn't resolved--the resets are still necessary every time we want to
log on. The rep was hesitant to install a new router, because he said in all
the years he's worked for TWC he's only seen two bad routers, and he doesn't
think it's the router. I called him this morning and voice mailed him that I
think he's about th encounter bad router number 3. Do you all think the router
is the problem? Any other
suggestions? Oh yes--we even tried switching ports. No biscuit!
Kim
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