[real-eyes] Re: I'm having a horrible time installing freedom box
- From: "Reginald George" <sgeorge@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sat, 8 Jul 2006 09:17:18 -0500
USB 1.1 should work just fine for that. There could be some other system
conflicts. I'd have to get on the phone with you so we could go through
your system and carefully look at any problems in device manager or other
programs loading at start up that could be interfeering. If you wish, call
me at 816-721-3145 any time. If their rep just gave up and your system
meets the minimum requirements I would have to call that pretty bad
technical support and totally uncalled for. I don't think they require USB2
on the system.
----- Original Message -----
From: "Kim Morrow" <morrowmediakc@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Friday, July 07, 2006 10:07 PM
Subject: [real-eyes] I'm having a horrible time installing freedom box
Okay, folks, I've just spent $762 on a product that is not
working. I tried, over the phone with the head of Cerotech, to install my
new Key to Freedom today. It kept sitting there, for 50 minutes, not
installing, and finally we checked the type of XP computer I have, and the
Cerotech rep told me that my computer was simply too old and too slow to
handle the installation of the key. Question: Why don't they install the key
themselves before the product is sent and, what is an alternative way I can
test this out to make sure it installs correctly? Obviously I don't want to
pay my credit card bill until I know this thing works. Now-I do have XP, but
do not have a 2.0 serial port; my port isn't that fast. Any suggestions on
how I can get this thing installed?
Kimberly
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