[real-eyes] Re: I'm having a horrible time installing freedom box

Ya know, Kim...you might try calling back and right off the bat asking to 
speak to a supervisor...that might get you the help you need and also keep 
this guy from dealing with others in the same manner in the future.


Ruthie and the Pumpkin Patch.

  Harver's Law: A drunken man's words are a sober man's thoughts.

Visit www.ruthieville.com today for your daily dose of me.


----- Original Message ----- 
From: "Reginald George" <sgeorge@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Saturday, July 08, 2006 9:25 AM
Subject: [real-eyes] Re: I'm having a horrible time installing freedom box


>I am willing to help Kim trouble shoot this at no cost just to learn the
> software.  I have an XP laptop with USB 1.1 and, I can try to install it 
> on
> there if I can't get her's to work but, I bet I can.   I doubt if the USB
> port is the issue.
> ----- Original Message ----- 
> From: "Jim Fettgather" <jim@xxxxxxxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Saturday, July 08, 2006 12:23 AM
> Subject: [real-eyes] Re: I'm having a horrible time installing freedom box
>
>
> I am certainly shocked and dismayed at what appears to be a clear lack of
> decent support on freedom box behalf.
> If the key requires USB 2.0, then that should be clearly stated in the
> system requirements for the device.
> I have seen some MP3 players that do need USB 2.0 to run properly, but it 
> is
> clearly stated on the system requirements.
> You could have a USB 2.0 PCI card installed in the machine for probably 
> not
> much money, around $50.
>
> It  is certainly vastly more responsive than 1.1.
>
> However, if you can send it back, then I would consider doing so.
> I have read lots and lots of FreedomBox documentation, and nowhere is it
> stated that USB 2.0 is necessary to run the key.
>
>
>
>
> ----- Original Message ----- 
> From: "Kim Morrow" <morrowmediakc@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Friday, July 07, 2006 11:30 PM
> Subject: [real-eyes] Re: I'm having a horrible time installing freedom box
>
>
> The bottom line from the head of Cerotech was that my computer was a piece
> of *&!@!!!!!!&&&&*****
>
> Kim
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx 
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Jose Lopez
> Sent: Friday, July 07, 2006 10:16 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: I'm having a horrible time installing freedom box
>
> so r they telling u that a 1.0 USB port isn't fast enough to install there
> key? what does the speed of the USB have to do with the install? what r
> there minumen requeritments and what do u run? U can just retern it and 
> get
> a refund. what was the bottem line from there teck person?
> ----- Original Message ----- 
> From: "Kim Morrow" <morrowmediakc@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Friday, July 07, 2006 10:07 PM
> Subject: [real-eyes] I'm having a horrible time installing freedom box
>
>
>>            Okay, folks, I've just spent $762 on a product that is not
>> working. I tried, over the phone with the head of Cerotech, to install my
>> new Key to Freedom today. It kept sitting there, for 50 minutes, not
>> installing, and finally we checked the type of XP computer I have, and 
>> the
>> Cerotech rep told me that my computer was simply too old and too slow to
>> handle the installation of the key. Question: Why don't they install the
>> key
>> themselves before the product is sent and, what is an alternative way I
>> can
>> test this out to make sure it installs correctly? Obviously I don't want
>> to
>> pay my credit card bill until I know this thing works. Now-I do have XP,
>> but
>> do not have a 2.0 serial port; my port isn't that fast. Any suggestions 
>> on
>> how I can get this thing installed?
>>
>>
>> Kimberly
>>
>>
>>
>>
>>
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