RE: Problems Remoting from Home

Hi Brent,
I'm sorry to say that I'm stumpped at this point. If you were me, you'd call FS 
Tech  Support armed with as much info as possible about the two machines, 
especially your home one. Sounds like the problem must be with it.

Jim

From: programmingblind-bounce@xxxxxxxxxxxxx 
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Wednesday, May 25, 2011 9:05 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home

I have both client and server remote checked on both my home computer and work 
computer.  This worked when I had my XP machine at work but do I need to change 
this with Windows 7?  You are correct I want to use my home computer to access 
my work computer.  Tech support tried other Windows 7 computers without JAWS 
using my Cisco vpn and did not have any problems.  It gets right to the point 
where I would type my password then crashes my work computer with the blue 
screen.  My work computer then comes back to the place where it was so it does 
not stay down very long.  Do I need to uncheck server or client on one or both 
of the computers?
Thanks for helping with this problem.

Brent Neal
140 E 300 S
Salt Lake City, UT 84111

Programmer
Phone:  801.526.9797
Email:  bneal@xxxxxxxx<mailto:bneal@xxxxxxxx>
>>> "Homme, James" <james.homme@xxxxxxxxxxxx> 5/25/2011 4:48 AM >>>
Hi Brent,
Make sure the client box is checked at home. That's the one you want to use to 
get the info from work with, right? I mean you want to sit at home and type 
while the info comes from work.

Jim

From: programmingblind-bounce@xxxxxxxxxxxxx 
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Tuesday, May 24, 2011 6:08 PM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home

I think the server setting was checked.  Do I need to uninstall and reinstall 
jaws or can I just uncheck it?  Do I need to do this on my work computer or 
home computer or both.
Thanks for the help.

Brent Neal
140 E 300 S
Salt Lake City, UT 84111

Programmer
Phone:  801.526.9797
Email:  bneal@xxxxxxxx<mailto:bneal@xxxxxxxx>
>>> "Rodney Haynie" <rhaynie@xxxxxxxxxxx> 5/24/2011 10:33 AM >>>
Jim is right to double check that server is checked off during the install of 
JAWS. By default, server is checked, client is not.
Since it sounds like your work computer is the new computer, then you want 
server checked at least.

I would then verify that someone (not running JAWS) could remote into the box. 
Of course you want that person to be on a Windows 7 box as well,. If that 
person has problems, then you know it is not a JAWS issue.

Good luck.
-Rodney




From: programmingblind-bounce@xxxxxxxxxxxxx 
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Homme, James
Sent: Tuesday, May 24, 2011 10:38 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home

Hi,
Stupid Jim question, but do you have all of the remote stuff on? One time I 
forgot to check the remote client box and wondered why it wasn't working.

Jim

From: programmingblind-bounce@xxxxxxxxxxxxx 
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Tuesday, May 24, 2011 9:54 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Problems Remoting from Home

I have the remote JAWS program so I can work from home and be on call at some 
point if management decides to put me on call.  We had it working great from my 
home Windows 7 computer to my work windows XP computer.  I now have a new 
Windows 7 computer and we cannot get it to work.  We are using a cisco vpn.  
When I try to log into my work computer from home it crashes my work computer.  
I have been working with tech support and they said it works with other windows 
7 computers.  Does anyone know what the progblem could be and how to solve it?  
You would think it should work better from Windows 7 to Windows 7.  I have 
tried with both the latest JAWS 12 and JAWS 11.


Brent Neal
140 E 300 S
Salt Lake City, UT 84111

Programmer
Phone:  801.526.9797
Email:  bneal@xxxxxxxx<mailto:bneal@xxxxxxxx>

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