RE: Problems Remoting from Home
- From: "Chris Mullins" <chris.mullins4@xxxxxxxxxx>
- To: <programmingblind@xxxxxxxxxxxxx>
- Date: Wed, 25 May 2011 20:44:57 +0100
Have you read the Jaws help topics on remote access?
Is your client end configured to accept the audio stream from the server
end?
What are you using RDP or ICA?
Cheers
Chris
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Homme, James
Sent: 25 May 2011 17:22
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
Hi,
I have no idea if this is helpful, but an FS tech support person once told
me that JAWS uses four virtual channels.
Jim
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Rodney Haynie
Sent: Wednesday, May 25, 2011 12:03 PM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
I really don't know what it would be at this point either.
If Tech Support (like you mentioned) can remote into your work computer from
their own computer, then it is probably JAWS related.
I never came across such a problem, other than trying to remote into a
virtual box, and there were not enough resources assigned to virtual. So it
would usually crash shortly after I logged in. But once I asked for more
resource allowance on the virtual, everything was fine. Other co-workers had
no problem, but since I was running JAWS both on my client, and on the
virtual, JAWS took up quite a bit more resources.
-Rodney
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Homme, James
Sent: Wednesday, May 25, 2011 11:36 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
Hi Brent,
I'm sorry to say that I'm stumpped at this point. If you were me, you'd call
FS Tech Support armed with as much info as possible about the two machines,
especially your home one. Sounds like the problem must be with it.
Jim
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Wednesday, May 25, 2011 9:05 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
I have both client and server remote checked on both my home computer and
work computer. This worked when I had my XP machine at work but do I need
to change this with Windows 7? You are correct I want to use my home
computer to access my work computer. Tech support tried other Windows 7
computers without JAWS using my Cisco vpn and did not have any problems. It
gets right to the point where I would type my password then crashes my work
computer with the blue screen. My work computer then comes back to the
place where it was so it does not stay down very long. Do I need to uncheck
server or client on one or both of the computers?
Thanks for helping with this problem.
Brent Neal
140 E 300 S
Salt Lake City, UT 84111
Programmer
Phone: 801.526.9797
Email: bneal@xxxxxxxx
>>> "Homme, James" <james.homme@xxxxxxxxxxxx> 5/25/2011 4:48 AM >>>
Hi Brent,
Make sure the client box is checked at home. That's the one you want to use
to get the info from work with, right? I mean you want to sit at home and
type while the info comes from work.
Jim
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Tuesday, May 24, 2011 6:08 PM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
I think the server setting was checked. Do I need to uninstall and
reinstall jaws or can I just uncheck it? Do I need to do this on my work
computer or home computer or both.
Thanks for the help.
Brent Neal
140 E 300 S
Salt Lake City, UT 84111
Programmer
Phone: 801.526.9797
Email: bneal@xxxxxxxx
>>> "Rodney Haynie" <rhaynie@xxxxxxxxxxx> 5/24/2011 10:33 AM >>>
Jim is right to double check that server is checked off during the install
of JAWS. By default, server is checked, client is not.
Since it sounds like your work computer is the new computer, then you want
server checked at least.
I would then verify that someone (not running JAWS) could remote into the
box. Of course you want that person to be on a Windows 7 box as well,. If
that person has problems, then you know it is not a JAWS issue.
Good luck.
-Rodney
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Homme, James
Sent: Tuesday, May 24, 2011 10:38 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: Problems Remoting from Home
Hi,
Stupid Jim question, but do you have all of the remote stuff on? One time I
forgot to check the remote client box and wondered why it wasn't working.
Jim
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of BRENT NEAL
Sent: Tuesday, May 24, 2011 9:54 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Problems Remoting from Home
I have the remote JAWS program so I can work from home and be on call at
some point if management decides to put me on call. We had it working great
from my home Windows 7 computer to my work windows XP computer. I now have
a new Windows 7 computer and we cannot get it to work. We are using a cisco
vpn. When I try to log into my work computer from home it crashes my work
computer. I have been working with tech support and they said it works with
other windows 7 computers. Does anyone know what the progblem could be and
how to solve it? You would think it should work better from Windows 7 to
Windows 7. I have tried with both the latest JAWS 12 and JAWS 11.
Brent Neal
140 E 300 S
Salt Lake City, UT 84111
Programmer
Phone: 801.526.9797
Email: bneal@xxxxxxxx
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