-=PCTechTalk=- CORRUPT REGISRTY

Hi G,
My computer is still in the state of not wanting to recognize Bluetooth, nor 
do I really know why.  Last week you began trying to help me sort out what 
to do about it, but my job took all my time & energy the rest of the week so 
we didn't get far.

I'm feeling a bit over whelmed & would like to think about a quick fix to 
this situation.  Last week I bought an external hard drive with the 
intentions of backing up programs & all the last few years of material I put 
in to the computer.  If it is a corrupted something in this computer, I was 
concerned about taking the corruption with the back up.  So now I'm thinking 
maybe I just want to save all the many thousand emails in Windows Mail & 
just let the computer get reformatted so I can just keep up with things. 
Can you give me your step by step assistance in putting all the emails on 
the external drive, & then how to put them back in?  Of course the address 
book is important as well.

Or if you have any other suggestions, I am open,
Jan
----- Original Message ----- 
From: Jan Robey
To: _PCTechTalk
Sent: Saturday, February 21, 2009 9:49 AM
Subject: CORRUPT REGISRTY


I am sorry to say the keyboard & mouse still will not connect with 
Bluetooth.  A pop-up has been constantly appearing & when I mentioned it to 
the Dell tech he said it probably was there because he was trying to 
download the Bluetooth drivers.  The pop-up said, "Vista was blocking a 
startup program". Well, this morning I took a look & it was HID switch, 
which I looked up on the net & it said it was Bluetooth related.

I asked the tech for an explanation & she said that is why it is a software 
issue not a hardware one.  My long term hardware warranty does not cover 
software issues...that is fee based.

So, G, where can we go from here?

Jan
----- Original Message ----- 
From: Jan Robey
To: pctechtalk@xxxxxxxxxxxxx
Sent: Friday, February 20, 2009 4:48 PM
Subject: CORRUPT REGISRTY


Greetings G,

I ran the scan overnight & found the two drivers the Dell tech had saved on 
my desktop & ran them as administrator.  Even though there were two 
different downloads on my desktop, I think only one was necessary.  My 
reasoning is that the two techs prior to the last one only tried one.  The 
last fellow tried the other because the first one wouldn't go in. The only 
reason I bring this up is because only one of the drivers went in & the 
second one had compatibility issues.  One going in is more than the Dell 
tech's could accomplish.  It went all the way through the Dell XPS Bluetooth 
Connection wizard but in the end it said that the keyboard failed to 
connect.  But then it asked me to verify that the keyboard had sufficient 
battery charge.  Since I had to replace the keyboard with a regular keyboard 
I took it off & placed it elsewhere for safety.  Being a new keyboard, it 
couldn't have been charged because the only way to charge it is to attach it 
to the computer.

It is now attached & should be charging, so I am hoping tomorrow morning the 
keyboard will be working.  If that is the case, is it safe to think there 
really is no further problems with this computer?

I will keep my fingers crossed through the night & tomorrow I will let you 
know if indeed the keyboard & the mouse recognize the Bluetooth card.

Thanks,
Jan 


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